Originally Posted by
conite I finally took the plunge, and made a new account on Emtek BBM.
It's a simply fact that if you ever had a Protected, Enterprise, or Meetings account, you will be locked out if you haven't been already.
It appears to be BlackBerry's fault for not closing out the accounts when they were cancelled and choosing to leave them active.
I don't think the situation can be resolved.
Via BBM Enterprise, I was able to log into my account on BB10, and make my new account an admin on my groups. It then became possible to reinvite my new account into all of those groups and delete the old one.