[BBUK14]

An iPhone friend is trying to send a video and doesn't have the same grey file option in her attachment menu. Any ideas ?

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[DaFoxGrey]

How big is the video file in MB?
Is it a file they purchased through iTunes or shot with their iPhone?

[BBUK14]

It's just a video taken on their phone...?

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[DaFoxGrey]

There is a file size limit on files sent through BBM.
If the file is larger than the limit, you won't be able to select it for transfer.
With the last upgrade to BBM, the file size limit has been raised to 16MB, up from 6MB.

The reason I had asked if the video was downloaded from iTunes, is that it may have copyright protection and as such would not be sharable.

[BBUK14]

Thanks. I think the issue is that she doesn't even know where to look for it...?

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