1. wilkto's Avatar
    Can anyone assist. We have a BBMe group. For myself and one member chat now says "restoring this protected chat, tap to retry". No amount of tapping will restore the chat.
    Any ideas on how to resolve this issue.
    ThanksBBMe protected chat-Restoring problem.-img_20200501_1128182-2.jpeg
    05-01-20 07:42 AM
  2. Ben xfg's Avatar
    Can anyone assist. We have a BBMe group. For myself and one member chat now says "restoring this protected chat, tap to retry". No amount of tapping will restore the chat.
    Any ideas on how to resolve this issue.
    ThanksClick image for larger version. 

Name:	IMG_20200501_1128182~2.jpeg 
Views:	13 
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    Clear/Retract the chat and start over.
    05-01-20 08:22 AM
  3. wilkto's Avatar
    Tried that, happy to try again. To no avail. Plan B?
    Clear/Retract the chat and start over.
    05-01-20 08:28 AM
  4. Ben xfg's Avatar
    Tried that, happy to try again. To no avail. Plan B?
    Try sharing the passphrase manually?
    How long has it been behaving like this?
    Maybe let it sit and see if it'll think itself out of it.
    Or can try deleting and re-inviting the contact.
    05-01-20 09:09 AM
  5. wilkto's Avatar
    Manual Passphrase, nothing changed
    About 3 or 4 days
    Sitting and waiting
    Both of us deleted each other and invited back, no change.
    Very puzzled, reported problem to blackberry.
    Try sharing the passphrase manually?
    How long has it been behaving like this?
    Maybe let it sit and see if it'll think itself out of it.
    Or can try deleting and re-inviting the contact.
    05-01-20 03:45 PM
  6. conite's Avatar
    Manual Passphrase, nothing changed
    About 3 or 4 days
    Sitting and waiting
    Both of us deleted each other and invited back, no change.
    Very puzzled, reported problem to blackberry.
    Honestly you should probably give up on it. BlackBerry essentially has.
    pgg101 likes this.
    05-01-20 05:29 PM
  7. wilkto's Avatar
    No need to give up, fixed it.
    Honestly you should probably give up on it. BlackBerry essentially has.
    05-02-20 04:28 PM
  8. Ben xfg's Avatar
    No need to give up, fixed it.
    Mind sharing the fix you came up with?
    05-02-20 05:02 PM
  9. wilkto's Avatar
    From the Chats screen, long press on the contact with the issue, tap retract chat. Error cleared, problem solved.
    Mind sharing the fix you came up with?
    bakron1 likes this.
    05-02-20 11:40 PM
  10. Ben xfg's Avatar
    From the Chats screen, long press on the contact with the issue, tap retract chat. Error cleared, problem solved.
    But... isn't that what I'd formerly suggested and you said it didn't work? Now I'm confused.
    05-03-20 07:16 AM
  11. wilkto's Avatar
    Ben, from within the chat, it didn't work but on the 2nd screenshot where all the members chats are shown it did work.
    But... isn't that what I'd formerly suggested and you said it didn't work? Now I'm confused.
    BBMe protected chat-Restoring problem.-img_20200503_1334480.jpegBBMe protected chat-Restoring problem.-screenshot_20200503-144134.jpg
    05-03-20 08:44 AM
  12. Ben xfg's Avatar
    Ben, from within the chat, it didn't work but on the 2nd screenshot where all the members chats are shown it did work.
    I see. It's kind of odd though that the two wouldn't do the same thing...
    Ah well thanks, will keep in mind.

    Posted via CB10
    05-03-20 08:51 AM

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