1. Clott's Avatar
    so i have a blackberry Curve 8900 and i am trying to get my blackberry desktop software to work but its just showing this message..

    and error message from RIMDeviceManager.exe System Error
    The program cant start because TunnelDeviceMonitor.dll is missing
    from your computer. Try reinstalling the program to fix this problem.
    Also my bbm voice isnt working (even though i am connected to the wifi as its on my homepage.
    the icon is showing grey on my bbm with a red ! when i click it it says
    Its just saying "Make sure your connected to Wi-fi and try again" and on my bbm it says "Your voice chat connection cannot be established"
    This feature was working a few weeks ago.

    would be great if anyone had any help tips etc even if its just for one of my problems.
    04-07-14 01:56 PM
  2. diegonei's Avatar
    BBM Voice - Reboot your Router. Delete the WiFi network from your 8900's and remove the battery. Once the router is back on, put the battery into the 8900 and let it boot up. Should fix the issue.

    DM - Use Control Pannel to uninstall all RIM/BB related software. Run CCLeaner to clear the registry and caches, finally, reboot your PC. Install DM again after that.

    Welcome to the forums and best of luck!
    04-07-14 02:20 PM
  3. Clott's Avatar
    BBM Voice - Reboot your Router. Delete the WiFi network from your 8900's and remove the battery. Once the router is back on, put the battery into the 8900 and let it boot up. Should fix the issue.

    DM - Use Control Pannel to uninstall all RIM/BB related software. Run CCLeaner to clear the registry and caches, finally, reboot your PC. Install DM again after that.

    Welcome to the forums and best of luck!
    Thank you for the reply i will try the top one about voice calls when i am at home.

    what is CCLeaner? where can i download it where it is safe?
    brook kuo likes this.
    04-07-14 02:26 PM

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