BBM voice from BB10 to iOS 7 not working

Hi,
I need help with finding cause or fixing the issue. When I call to somebody on iOS, nothing happens on their phone and BBM shows message that contact is not available. I recently found it is also other people with BB10 phone have the same problem. Reinstalling BBM didn't helped.

The video: https://www.youtube.com/watch?v=AIiuwFDCBdw

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I found the same issue when I first tried to call my wife on her iPhone from my Z30. In the iOS BBM settings, "Allow BBM calls over mobile data" is OFF by default. Toggling it on solved the issue. Works fine now. I had the same complaint from about 4 other iPhone users, this solved it for them as well.

The same issue as mine.
Can Rim fix it?


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Haven't tried phoning an ios7 phone on BBM chat, but I know that it shouldn't take 1.5+ hours to receive a message I sent. BBM on ios is so buggy it's not worth using.

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Originally Posted by polov

Hi,
I need help with finding cause or fixing the issue. When I call to somebody on iOS, nothing happens on their phone and BBM shows message that contact is not available. I recently found it is also other people with BB10 phone have the same problem. Reinstalling BBM didn't helped.

The video: http://m.youtube.com/watch?list=UU8i...&v=AIiuwFDCBdw

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A Lot of users are experiencing this issue, this has been the case for a month now, nothing is fixed and I don't think it will unless Crackberry writes about it, there are a lot of threads about this.

Try tweeting to @BBM.

P.S: this is not only affecting BB10 to IOS, it's also affecting IOS to Android and Android to IOS and BB10 to Android.
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http://forums.crackberry.com/showthread.php?t=920152

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Even with the latest update for BBM on iOS, no fix for this problem

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I have searched the Web and crackberry forums, no one has the solution yet. BlackBerry should do something urgently otherwise people will lose faith

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I had a problem with calling my friend using iOS but it was just because BBM on the iPhone didn't have permission to use the microphone

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Originally Posted by menshawy

I had a problem with calling my friend using iOS but it was just because BBM on the iPhone didn't have permission to use the microphone

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This is different.

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Originally Posted by Thesmartmale

This is different.

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Yes I read the OP. I'm just saying it's not really free of issues let's say

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I've had a reply from BBM support , which did not (in my opinion) address the issue properly, BUT:

BBM seems to be working today. This afternoon I was able to place calls to BBM users on Android

Anyone else had the same luck?

Originally Posted by oliver029

I've had a reply from BBM support , which did not (in my opinion) address the issue properly, BUT:

BBM seems to be working today. This afternoon I was able to place calls to BBM users on Android

Anyone else had the same luck?

Did you try multiple times? Did you try with an IPhone or Android to Android?

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I've got a Blackberry Z10, and I'd lost hope, but this afternoon it worked at the first try. I've been calling people using BBM on Android, seems OK.