1. AnimalPak200's Avatar
    Hey guys,

    Was in the middle of a video call when it cut off. When I went to try to start it back again, I couldn't because the little video camera icon had turned into a grey phone icon (which I couldn't tap on). Did a restart, and asked the other party to do the same and no luck, still greyed out. I looked at all my other contacts and they were all greyed out.

    I'm on wifi with good connection, using the Passport on 10.3.1.1151.

    Can someone else check if their BBM video icon is available?

    Posted via CB10
    11-16-14 07:36 PM
  2. Uzi's Avatar
    Working here in Malaysia

    Posted via CB10
    AnimalPak200 likes this.
    11-16-14 07:39 PM
  3. AnimalPak200's Avatar
    Working here in Malaysia

    Posted via CB10
    Good point. I should add that I'm in the US (mid atlantic).

    Posted via CB10
    Uzi likes this.
    11-16-14 07:41 PM
  4. dbcmgt's Avatar
    It happened to me too earlier this afternoon (Nov. 16). I was in voice call and it suddenly stopped working. The button for video/voice call is now grayed out and when clicked it displays "Connecting to the BBM video service. Please wait and try again". I live in Texas (T-Mobile US) and contacts are in Guatemala. They also get the same message when trying to call me.
    It has not been resolved yet.

    Posted via CB10
    11-16-14 07:51 PM
  5. AnimalPak200's Avatar
    It happened to me too earlier this afternoon (Nov. 16). I was in voice call and it suddenly stopped working. The button for video/voice call is now grayed out and when clicked it displays "Connecting to the BBM video service. Please wait and try again". I live in Texas (T-Mobile US) and contacts are in Guatemala. They also get the same message when trying to call me.
    It has not been resolved yet.

    Posted via CB10
    Yeah, very bizarre. I'm on AT&T, but like I said,.. on solid Wifi. BBM messages still work as usual.

    Posted via CB10
    11-16-14 07:55 PM
  6. cjcampbell's Avatar
    Just tested and it works fine for me. Did a quick video call.

    Posted via CB10
    11-16-14 08:00 PM
  7. Uzi's Avatar
    Hi animalpak try this one might help resync confg

    BBM Video/Audio calls suddenly greyed out, can't initiate and/or receive.-img_20141117_090444.png

    Posted via CB10
    11-16-14 08:06 PM
  8. AnimalPak200's Avatar
    Hi animalpak try this one might help resync confg

    Click image for larger version. 

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    Posted via CB10
    I did that, but it didn't do anything. Then I tried the register BlackBerry, and it didn't seem to do anything either.

    However then I toggled off my wifi and the video symbol came back on. When I toggled wifi back on, it stayed on and it seems to be working now.

    Not sure if it was the registering step (with a little delayed) or maybe some sort of IP switch back and forth that triggered it to work. I had restarted earlier and it didn't seem to make a difference then.

    Posted via CB10
    11-16-14 08:23 PM
  9. dbcmgt's Avatar
    It is working again. I didn't do anything .
    My best guess is a temporary service outage.

    Posted via CB10
    AnimalPak200 likes this.
    11-16-14 10:01 PM

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