1. myde_dhacoolest's Avatar
    I opened my BBM weeks ago and I don't know what I pressed but as I opened it, it just got stock on 'restoring BBM information 'screen. I've tried security wipe but it still remained the same.
    I'm using a BlackBerry Q5

    Posted via CB10
    11-07-14 01:52 AM
  2. john_v's Avatar
    Welcome to CrackBerry! Sorry to hear that you're having this problem.

    Are you running the stock OS that came on the phone or have you installed a leak?

    You might try sideloading an older version of BBM and see if that does the trick. Also check BlackBerry World to see if there's an update available for BBM.

    Let us know how it goes.
    11-07-14 08:48 AM
  3. myde_dhacoolest's Avatar
    I already installed the latest version. I'm running on OS 10.2.1.2977
    Not really into sideloading, never even done it before. I download android apps in amazon app store

    Posted via CB10
    11-07-14 10:33 AM
  4. myde_dhacoolest's Avatar
    Never downloaded any leaks before

    Posted via CB10
    11-07-14 10:34 AM
  5. Uzi's Avatar
    Have you tried restart it?

    Posted via CB10
    11-07-14 10:35 AM
  6. myde_dhacoolest's Avatar
    I have done that for more than 3 times

    Posted via CB10
    11-07-14 11:00 AM
  7. Uzi's Avatar
    Have you tried using wifi only?

    Posted via CB10
    11-07-14 11:06 AM
  8. myde_dhacoolest's Avatar
    No

    Posted via CB10
    11-07-14 11:27 AM
  9. deezy87's Avatar
    Like Usman mentioned, try to reboot your device and make sure that you're also connected to wifi and try to load BBM.

    Let us know how it goes...
    11-09-14 08:21 PM

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