I opened my BBM weeks ago and I don't know what I pressed but as I opened it, it just got stock on 'restoring BBM information 'screen. I've tried security wipe but it still remained the same.
I'm using a BlackBerry Q5
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I opened my BBM weeks ago and I don't know what I pressed but as I opened it, it just got stock on 'restoring BBM information 'screen. I've tried security wipe but it still remained the same.
I'm using a BlackBerry Q5
Posted via CB10
Welcome to CrackBerry! Sorry to hear that you're having this problem.
Are you running the stock OS that came on the phone or have you installed a leak?
You might try sideloading an older version of BBM and see if that does the trick. Also check BlackBerry World to see if there's an update available for BBM.
Let us know how it goes.
I already installed the latest version. I'm running on OS 10.2.1.2977
Not really into sideloading, never even done it before. I download android apps in amazon app store
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Never downloaded any leaks before
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Have you tried restart it?
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I have done that for more than 3 times
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Have you tried using wifi only?
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No
Posted via CB10
Like Usman mentioned, try to reboot your device and make sure that you're also connected to wifi and try to load BBM.
Let us know how it goes...