BBM stopped working - any ideas?

Hi there I've been using bbm on ios since it was released and it's worked brilliantly. Yesterday though it just stopped working. It refuses to send messages leaving a grey tick by all messages to any contact whether they're on a blackberry device or a ios device. I've tried uninstalling and re installing. I've tried using wifi only I've tried mobile data only and having them both on and still nothing. I occasionally receive a message from a blackberry device but that's only a contact chatting which stops as I can't reply!
I also tried sending a picture and that didn't go either. I'm on a iPhone 5 running ios 7 (latest version) and the latest bbm iteration too

I'm a bit confused as to why this is happening and I've had no reply yet from blackberry support so any help or ideas gratefully received

Sounds like you've tried everything. When you delete the app, did you reboot afterward to 'clean' your phone? Then when installing again I assume you used the same BBID? After install, it's a good idea to just leave it alone to settle. Being on a completely new platform may bring issues. When you reinstall, I'd leave it alone for 24 hours. Then take a look and chat with one person. Treat it gently as you've had problems before. Also take a look at some of the other BBM for iOS help threads here. BB people are more than willing to help. :big-hug: Did you tweet @BlackBerryHelp? @asaunders is another good one. It often takes a few hours to reply to a tweet. Good luck and keep in touch.

Yep - I tried the uninstall turn off then re install idea so I think I'm left waiting for a reply from blackberry at mo

Interestingly after testing it seems to affect one contact using a 9780 not all of my contacts


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Did u sent or received a picture from that one contact. Reasons I'm asking is a lot of ppl are having issues as u describe when they sent a picture to a contact. Blackberry apparently knows about it and working on a fix.

Yep pics have been sent - I'll await a fix then

It seems to be working now. I'm sending and receiving messages instantly. D and R showing fine.

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What I don't understand about my issue is that it's only one contact and they're on a bb device - a 9780 - they've done a battery pull etc in case that helps but no joy - not sending at all

Have you tried deleting that one contact then re-adding them to BBM?

Posted via CB10

Yep and tried re installing bbm with a different bbm I'd - same effect - think it's an issue at their end but as in different parts of country can't get at their phone to try things my tech phobic mate wouldn't!

Well I have to say I'm impressed with bbm support. Within 24hrs of email and submission of logs all working again. Very happy bunny!