[mrcanoehead]

I'm having a weird issue with Bbm. I'm on a z10. And I don't have the BlackBerry logo on the top right of the screen.

No Bbm messages are going through, but I can make Bbm voice calls???

Posted via CB10

[jaydee5799]

have you called your provider to see if there are internet outages in your area? do you have data?

[ThomasCrown1979]

I have a Q10 and I can't send or receive through BBM. I'm with T-mobile and they say they are not having any issues. My friend has an iphone through T-mobile with BBM and hers isn't working either. On my side it shows the waiting clock. On her side it shows the check mark. As if it was sent.

Posted via CB10

[mrcanoehead]

I have Internet.

I updated Bbm this morning.

Channels us working as well
??


Posted via CB10

[mrcanoehead]

I've called tech support (telus). They suggested that it's the phone or the sim.

Thought that was a stretch, but changed the sim anyways. That didn't solve the problem.

Bbm video works on mobile network, just not actual messages. Both work fine on wifi.

Posted via CB10

[BobRubus]

I get this too, every now and then. Don't know if it's BlackBerry's servers or my provider. Sometimes a reboot helps. Sometimes just have to wait a few hours and the seeds come back.

All Hail Thorsten. Mother and Father of my Beloved Z10.

[mrcanoehead]

New sim. Nothing. Updated os to 13.2.2

After that I got a BBM update in app world, which I installed.

Still the same issue, BBM messages don't work unless I'm on wifi.



Posted via CB10

[Goldboot02]

I'm on AT&T using 10.3.2 and my BBM has been acting weird. I've been able to send and receive, but it's slow.

[mrcanoehead]

Thing is BBM is perfect for me on wifi. Just not on the mobile network.




Got that message.

While on wifi, and it connects and works on wifi like normal.

Once I cut the wifi, the BlackBerry logo disappears on the home screen .

It's been like this all day, like 12 hours.

Posted via CB10

[Goldboot02]

Try a hard reset or pull the battery.

[mrcanoehead]

Thnx for all the help.

I did the soft reboot, hard reboot ( holding the volume buttons method), and a battery pull.

No luck.



Posted via CB10

[mrcanoehead]

This is what I see on wifi



Posted via CB10

[gp656]

Same problem here.I contacted blackberry and was told that many customers are having the same issue.currently waiting for blackberry to call with a solution

[mrcanoehead]

Here's what I see on mobile data.




Posted via CB10

[mrcanoehead]

Same problem here.I contacted blackberry and was told that many customers are having the same issue.currently waiting for blackberry to call with a solution

Thanks for posting. I've been pulling my hair out trying to figure this out.

Posted via CB10

[gp656]

NP I feel your pain Ill post something when I here back from blackberry

[bobshine]

Works here. Bell Canada in Montreal

Posted via CB10

[gp656]

Works here. Bell Canada in Montreal

Posted via CB10

Bell Canada Waterloo

[anon(1852343)]

Sounds like xbox is having the same issues


Blackberry Passport running 10.3.2.2339

[OntarioBlackberry]

I'm having the same issue. BBM messages do not go through and no BlackBerry symbol near the signal strength bar. Rebooting the phone does nothing.

I'm on Videotron in Ottawa.

Posted via CB10

[gp656]

Do you have the z30?

[gp656]

I'm having the same issue. BBM messages do not go through and no BlackBerry symbol near the signal strength bar. Rebooting the phone does nothing.

I'm on Videotron in Ottawa.

Posted via CB10

Do you have the z30?

[OntarioBlackberry]

Do you have the z30?

I have a Z30 and Q5 and BBM doesn't work on either device.

I also popped in a friend's Telus SIM card and it still didn't work.

Maybe there's an issue with BBM?

Posted via CB10

[gp656]

I contacted blackberry and was told that many customers are having the same issue.currently waiting for blackberry to call with a solution.Ill post something when I here back from blackberry

[gp656]

I have a Z30 and Q5 and BBM doesn't work on either device.

I also popped in a friend's Telus SIM card and it still didn't work.

Maybe there's an issue with BBM?

Posted via CB10

I contacted blackberry and was told that many customers are having the same issue.currently waiting for blackberry to call with a solution.Ill post something when I here back from blackberry