06-10-14 02:03 PM
29 12
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  1. Thesmartmale's Avatar
    I really don't know what to say about this but I'm in extreme anger, I just lost all my chat history! the question is WHY?!!!!!!

    I was on BBM channels, checking Berryflow channel when suddenly this happened
    BBM lost connection!-img_20140519_195720.png
    BBM lost connection!-img_20140519_195703.png
    BBM lost connection!-img_20140519_195708.png
    BBM lost connection!-img_20140519_195729.png

    After it opened, it loaded every contact picture like I just bought the phone, opened one of my chats and bam, nothing in there.

    The lost connection message happens quite a lot lately but this time it took my chats, why is this happening? Is there anyway to get my chats back?

    Posted via CB10
    05-19-14 01:16 PM
  2. jaydee5799's Avatar
    Unfortunately, when it restores your info....no. Those chats are closed and gone. You need to reopen them and start chatting again.
    05-19-14 01:33 PM
  3. Thesmartmale's Avatar
    Unfortunately, when it restores your info....no. Those chats are closed and gone. You need to reopen them and start chatting again.
    I still don't get why isn't the BBOS way of saving chats used in BB10!

    I hope BlackBerry wakes up someday!

    Posted via CB10
    05-19-14 04:02 PM
  4. SmellWhole's Avatar
    If a chat is really that important to you, hit the three dots, choose copy chat, and paste it into a remember entry.
    05-19-14 07:30 PM
  5. Thesmartmale's Avatar
    If a chat is really that important to you, hit the three dots, choose copy chat, and paste it into a remember entry.
    But then it gets all messed up, the format I mean.

    Posted via CB10
    Umaima_B_Dia likes this.
    05-19-14 09:40 PM
  6. Uzi's Avatar
    But then it gets all messed up, the format I mean.

    Posted via CB10
    Yeah missing feature from bbos
    Back up chat

    Posted via CB10
    05-19-14 09:44 PM
  7. ingris's Avatar
    ** Disregard - problem resolved. **

    This happened to me but as a result I lost all my sticker pack purchases! Not really feeling like spending that money again.. I loved those stickers but if I can just lose them that easily I won't be re purchasing. Which is a shame because I really was on board for supporting BlackBerry with that new endeavour

    Posted via CB10
    05-22-14 02:34 PM
  8. Thesmartmale's Avatar
    ** Disregard - problem resolved. **

    This happened to me but as a result I lost all my sticker pack purchases! Not really feeling like spending that money again.. I loved those stickers but if I can just lose them that easily I won't be re purchasing. Which is a shame because I really was on board for supporting BlackBerry with that new endeavour

    Posted via CB10
    Members here will actually blame you somehow, until it happens to them.

    The problem is that it will happen again for sure, I can't just keep losing chats history and purchased stickers.

    Posted via CB10
    Umaima_B_Dia likes this.
    05-22-14 07:42 PM
  9. ingris's Avatar
    Once it started it was like a plague.. my BBM has been losing connection every 10 minutes.. resets everything every time.. but now it's affected the rest of my phone.. it's totally borked my hub. And I tried a reset to fix it and when my phone reset all my folders were gone suddenly had 9 pages of apps.. before the reset I had 4.. I know that sounds more like my phone is just having a stroke in general but it all started getting bad immediately after my BBM first had a "lost connection" moment on Monday.. then it was downhill.

    Posted via CB10
    05-24-14 02:21 AM
  10. Thesmartmale's Avatar
    Once it started it was like a plague.. my BBM has been losing connection every 10 minutes.. resets everything every time.. but now it's affected the rest of my phone.. it's totally borked my hub. And I tried a reset to fix it and when my phone reset all my folders were gone suddenly had 9 pages of apps.. before the reset I had 4.. I know that sounds more like my phone is just having a stroke in general but it all started getting bad immediately after my BBM first had a "lost connection" moment on Monday.. then it was downhill.

    Posted via CB10
    It looks like you're going to need a wipe.

    Posted via CB10
    05-24-14 09:53 AM
  11. ingris's Avatar
    The cherry on top is now my BlackBerry Link will not complete a backup of my phone, it stalls at 100% after backing up application data. So I guess if I wipe I lose it all... brutal.

    Posted via CB10
    05-24-14 10:55 PM
  12. jjuandavidd's Avatar
    Man this happened to me. Lost everything. You don't copy all of your chats expecting to lose everything. Why doesn't it save some where. It tells you everything was restored. This seriously needs to be addressed.
    05-31-14 01:14 PM
  13. Thesmartmale's Avatar
    Man this happened to me. Lost everything. You don't copy all of your chats expecting to lose everything. Why doesn't it save some where. It tells you everything was restored. This seriously needs to be addressed.
    True, I don't think it's that hard to store BBM messages on the internal memory, or even better just do like Whatsapp.

    Posted via CB10
    05-31-14 01:19 PM
  14. AnimalPak200's Avatar
    True, I don't think it's that hard to store BBM messages on the internal memory, or even better just do like Whatsapp.

    Posted via CB10
    You can save them to the internal memory...

    BBM lost connection!-img_20140531_141524.png

    BBM lost connection!-img_20140531_141527.png




    Posted via CB10
    05-31-14 02:16 PM
  15. Thesmartmale's Avatar
    You can save them to the internal memory...

    Click image for larger version. 

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    Click image for larger version. 

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    Posted via CB10
    They are attached to the app, and when the app feels like acting gay it deletes them, this is REALLY annoying, I lost 4 months of chats because of this ****! They need to make it like BBOS.

    Posted via CB10
    05-31-14 02:47 PM
  16. dusdal's Avatar
    When the app wants to act happy it does this?

    Dominate the MCAT C0012A8A6
    05-31-14 03:41 PM
  17. Thesmartmale's Avatar
    When the app wants to act happy it does this?

    Dominate the MCAT C0012A8A6
    Yeah if that's your definition of happiness lol.

    Posted via CB10
    05-31-14 06:54 PM
  18. Septembersrain's Avatar
    My luck with BBM is this:



    Sent from the Berry keyboard via Tapatalk.
    05-31-14 07:34 PM
  19. Thesmartmale's Avatar
    My luck with BBM is this:

    http://img.tapatalk.com/d/14/06/01/2yze4adu.jpg

    Sent from the Berry keyboard via Tapatalk.
    Welcome to the club, I guess BlackBerry is becoming too poor to add more servers or what?

    Posted via CB10
    05-31-14 10:00 PM
  20. Jurky's Avatar
    Strange. I never lose my BBM connection. Is it because I'm using a Q10?
    06-01-14 12:12 AM
  21. Thesmartmale's Avatar
    Strange. I never lose my BBM connection. Is it because I'm using a Q10?
    As you can see even people using Q10s get it.

    Posted via CB10
    06-01-14 12:36 AM
  22. Jurky's Avatar
    As you can see even people using Q10s get it.
    Strange, because I never do.
    06-01-14 07:45 AM
  23. AnimalPak200's Avatar
    I've never had this issue either (Z10 and Z30), neither has my wife (Q10), my sister (Z10), or mom (Z10).

    Aside from my mom, we are all in the same geographical area with the same carrier. I wonder if it is related to an actual "connection" issue isolated to a few areas.

    That still doesn't justify the wiping of all conversations. The only time this happened to me was when I first loaded one of the early beta BBM versions... hasn't happened since.

    Posted via CB10
    06-01-14 08:17 AM
  24. Septembersrain's Avatar
    I'm thinking mine is because it's an unlocked AT&T Q10. I'm using it on T-mobile which only gets LTE. No HSPA+ or 3G bands.

    I honestly think it's a band compatibility issue for me.

    Sent from the bigger Berry using Tapatalk.
    06-01-14 12:18 PM
  25. Dazlr Boy's Avatar
    Same was happening with me but today it has automatically got ok.....1 june 22:35 14

    @dazlr
    06-01-14 12:55 PM
29 12

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