11-26-13 01:35 PM
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  1. czarzander's Avatar
    czarzander
    Dear All,

    I need help. I use iPhone 4 os 7.03 with BBM v1.0.3.120.
    Firstly, it was fine. I have 327 contacts and 4 groups.
    I use my old bbid from my previous blackberry device.

    The problem is: after I use it several days, the active chat tab goes blank.
    If I click the left tab button, it shows some active chats but the chat tab does not show anything.
    BBM IOS Active Chat Tab Dissapear-photo-04-11-13-09.27.31-pm.png
    BBM IOS Active Chat Tab Dissapear-photo-04-11-13-09.40.56-pm.png
    I have uninstall, restart (home button + power button hold) install it again, but the problem is still coming. anyone has the same problem? do you have a solution?

    I miss a lot of chat and notification, i must open the chat in the contact tab, that is really annoying and not fast.

    Thank you.
    11-04-13 08:53 AM
  2. hamsterwheel's Avatar
    hamsterwheel
    Ambassador
    Welcome to CrackBerry..

    Well there is obviously something wrong here. I don't have a solution for you, but if no one here can help, you might try posting at iMore and see if some of the iPhone folks over there have seen this issue?
    11-04-13 12:14 PM
  3. nah.uhh's Avatar
    nah.uhh
    Try closing all the conversations. If you have it set to save chat history you can also try turning that off.
    11-04-13 12:39 PM
  4. czarzander's Avatar
    czarzander
    I have tried to turn save chat history off and seems to be working, thank you!
    11-04-13 11:45 PM
  5. nah.uhh's Avatar
    nah.uhh
    Originally Posted by czarzander
    I have tried to turn save chat history off and seems to be working, thank you!
    Anytime
    11-05-13 12:41 AM
  6. czarzander's Avatar
    czarzander
    And the problem come again. Can I email my problem to blackberry? is there any email support?
    11-05-13 08:24 PM
  7. nah.uhh's Avatar
    nah.uhh
    Originally Posted by czarzander
    And the problem come again. Can I email my problem to blackberry? is there any email support?
    Do you mean to say that it happened again?
    Does it only happen with "save chat history" turned on?
    11-05-13 09:33 PM
  8. czarzander's Avatar
    czarzander
    It does happen whether save chat history is on or off..

    Maybe it's my device, maybe i have a lot of contact (328 contacts) or maybe bbm is still buggy.
    11-08-13 04:19 AM
  9. Benjamin_NYC's Avatar
    Benjamin_NYC
    Originally Posted by czarzander
    I have tried to turn save chat history off and seems to be working, thank you!
    The good news is that since Save Chat does absolutely nothing, you're not losing anything

    Posted via CB10
    11-13-13 12:55 PM
  10. nah.uhh's Avatar
    nah.uhh
    Originally Posted by czarzander
    It does happen whether save chat history is on or off..

    Maybe it's my device, maybe i have a lot of contact (328 contacts) or maybe bbm is still buggy.
    If you're still having the problem, try this. Let me know how it goes. My apologies for not offering this solution sooner. http://www.blackberry.com/btsc/KB35273
    11-26-13 01:35 PM
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