BBM IOS Active Chat Tab Dissapear

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11-04-13, 08:53 AM
czarzander

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BBM IOS Active Chat Tab Dissapear

Dear All,

I need help. I use iPhone 4 os 7.03 with BBM v1.0.3.120.
Firstly, it was fine. I have 327 contacts and 4 groups.
I use my old bbid from my previous blackberry device.

The problem is: after I use it several days, the active chat tab goes blank.
If I click the left tab button, it shows some active chats but the chat tab does not show anything.
Attachment 217387
Attachment 217388
I have uninstall, restart (home button + power button hold) install it again, but the problem is still coming. anyone has the same problem? do you have a solution?

I miss a lot of chat and notification, i must open the chat in the contact tab, that is really annoying and not fast.

Thank you.
11-04-13, 12:14 PM
hamsterwheel

Welcome to CrackBerry..

Well there is obviously something wrong here. I don't have a solution for you, but if no one here can help, you might try posting at iMore and see if some of the iPhone folks over there have seen this issue?
11-04-13, 12:39 PM
nah.uhh

Try closing all the conversations. If you have it set to save chat history you can also try turning that off.
11-04-13, 11:45 PM
czarzander

I have tried to turn save chat history off and seems to be working, thank you!
11-05-13, 12:41 AM
nah.uhh

Originally Posted by czarzander

I have tried to turn save chat history off and seems to be working, thank you!

Anytime
11-05-13, 08:24 PM
czarzander

And the problem come again. Can I email my problem to blackberry? is there any email support?
11-05-13, 09:33 PM
nah.uhh

Originally Posted by czarzander

And the problem come again. Can I email my problem to blackberry? is there any email support?

Do you mean to say that it happened again?
Does it only happen with "save chat history" turned on?
11-08-13, 04:19 AM
czarzander

It does happen whether save chat history is on or off..

Maybe it's my device, maybe i have a lot of contact (328 contacts) or maybe bbm is still buggy.
11-13-13, 12:55 PM
Benjamin_NYC

Originally Posted by czarzander

I have tried to turn save chat history off and seems to be working, thank you!

The good news is that since Save Chat does absolutely nothing, you're not losing anything :yes:

Posted via CB10
11-26-13, 01:35 PM
nah.uhh

Originally Posted by czarzander

It does happen whether save chat history is on or off..

Maybe it's my device, maybe i have a lot of contact (328 contacts) or maybe bbm is still buggy.

If you're still having the problem, try this. Let me know how it goes. My apologies for not offering this solution sooner. http://www.blackberry.com/btsc/KB35273