1. Dawn Huffman-Field's Avatar
    I have a bb torch 9810 I bought from a person on craigslist. Phone works for calls and texting, and wifi. Won't go onto BBM.
    Also, can't get email to set up. Only option is Enterprise Activation. Also won't use my ATT plan(so I don't need wifi)
    I have tried wiping it with no change to my problems. Any ideas will be greatly appreciated!
    10-10-13 08:40 PM
  2. FrankIAm's Avatar
    Well, your phone needs a special service BIS
    (BlackBerry Internet service). Contact ATT!
    C0001BBF0 - BlackBerry 10 help channel.
    10-10-13 08:42 PM
  3. GreenCopperz's Avatar
    You need a BlackBerry BIS enabled plan. Contact your provider to have access to BIS.

    Posted via CB10
    10-10-13 08:43 PM
  4. Dawn Huffman-Field's Avatar
    I have contacted ATT. I have the same blackberry plan that I have had for years. It worked with my other 9810 that I lost. They insist I have the correct plan.
    10-10-13 09:05 PM
  5. switmelody0109's Avatar
    Have you checked your apn under tcp/ip? You may have a BIS plan but if your apn isn't configured for AT&T, that may be the one preventing u from using bbm and setting up your email.

    Posted via CB10
    10-15-13 03:31 PM
  6. anon6040766's Avatar
    I have a bb torch 9810 I bought from a person on craigslist. Phone works for calls and texting, and wifi. Won't go onto BBM.
    Also, can't get email to set up. Only option is Enterprise Activation. Also won't use my ATT plan(so I don't need wifi)
    I have tried wiping it with no change to my problems. Any ideas will be greatly appreciated!
    Have you checked to ensure that the OS is updated and you've signed in with your BlackBerry ID. Your BlackBerry ID should load your email accounts and when you click on BBM it will recognize you had a prior device and ask if you'd like to apply BBM settings to your new phone.

    Posted with my Z10 or my Q10 on Verizon from Philly
    10-16-13 04:31 PM

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