1. nomindster's Avatar
    Why do I get gray check marks when sending messages?? When I send a file it usually fails?
    06-09-14 06:48 PM
  2. Branta's Avatar
    When the message has been transferred to the BBM server you get the checkmark. When the target device confirms the message has been received from the server you get the "D", then when it has been read by a human you will see "R". So.... if a message sticks at a checkmark it means that for "some reason" the server has not yet delivered the message to the remote device. That reason could be anything from remote device unreachable (off?) up to a network failure outbound from the server, but you can be sure it is not a problem at your device.
    ronfc and zephyr613 like this.
    06-09-14 07:10 PM
  3. sleepngbear's Avatar
    Maybe a weak network connection? Go into settings and turn off your wireless network (and WiFi if you're on WiFi), wait about a minute and then turn them back on.
    06-09-14 07:12 PM
  4. nomindster's Avatar
    I understand what the check marks mean. But why does it take so long sometimes. I switched from iPhone and I never had that issue with Imessage
    06-09-14 07:29 PM
  5. Branta's Avatar
    We don't know why in any particular case. What happens between the server and recipient is something we can't see.
    06-10-14 09:56 AM
  6. Thesmartmale's Avatar
    I'm pretty sure you're sending to an iPhone user aren't you?

    Posted via CB10
    06-10-14 01:58 PM
  7. SunshineStateFlyer's Avatar
    I have the same problem too sometimes, especially cross platform. However, I feel like it's being improved with every update.
    06-10-14 06:04 PM
  8. nomindster's Avatar
    No not only to iPhone users. Any platform will do the same thing.
    06-11-14 06:41 AM

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