1. Marko M1's Avatar
    Friend of mine recently got z30. And he has trouble calling and receiving calls over bbm. Is that even possible? Both, voice and video calls don't work.

    Posted via CB10
    10-16-14 12:19 PM
  2. Carl Estes's Avatar
    10-16-14 12:56 PM
  3. Marko M1's Avatar
    Problem seems to be with his z30. He cannot receive or make voice calls via bbm.
    I found a thread here but no solution

    Posted via CB10
    10-16-14 01:04 PM
  4. Marko M1's Avatar
    Does someone know definitely what is problem and solution?

    Posted via CB10
    10-16-14 01:08 PM
  5. Teleo's Avatar
    It depends on a number of factors - operating system version, BBM version, and if his carrier supports BBM voice/video.

    He needs to make sure he's on the latest software and then speak to his carrier to find out if BBM voice/video is blocked or supported.

    10-17-14 02:04 AM
  6. Marko M1's Avatar
    BBM and OS are latest available via official channels. Video calls work without problem.
    On same carrier, older devices can make bbm voice calls.

    Posted via CB10
    10-17-14 05:56 PM
  7. Teleo's Avatar
    That's weird! Well I have no idea then. Could be BlackBerry server side issues, who knows. I did have this issue once where BBM video and voice was disabled for some reason. I think it might have been due to interference from my VPN... I hope your friend finds a solution.

    10-17-14 06:29 PM
  8. AnimalPak200's Avatar
    Did he reset by holding down up and down volume keys until the screen goes off?

    Posted via CB10
    10-17-14 09:07 PM

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