12-19-18 08:13 AM
31 12
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  1. B B Mens in Japan's Avatar
    I'm using BlackBerry Classic and I tried voice chat(call) on BBM with some of friends yesterday,but I couldn't make call with all of them.I'm being on only mobile network,having no Wifi environment.
    Is it normal specication of BBM(for BB10)?Or,do I have any of problem?

    I'm sorry if I do very elementary asking.

    Posted via CB10
    11-15-18 08:51 PM
  2. fresh_04's Avatar
    Same problem here. Unable to make a BBM voice call from BB10 to android or ios BBM, when the person answers the call I have an error message. Android or ios BBM can call me, I hear them but they can't hear me

    Posted via CB10
    cowboybibop973 likes this.
    11-16-18 01:50 AM
  3. B B Mens in Japan's Avatar
    Same problem here. Unable to make a BBM voice call from BB10 to android or ios BBM, when the person answers the call I have an error message. Android or ios BBM can call me, I hear them but they can't hear me

    Posted via CB10
    Thanks for your replying, fresh_04

    Oh,that's same as me at all.
    Which environment did you try them under,Wi-fi or mobile network?


    Posted via CB10
    cowboybibop973 likes this.
    11-16-18 10:00 AM
  4. fresh_04's Avatar
    Problem is the same on WiFi or mobile network

    Posted via CB10
    cowboybibop973 likes this.
    11-16-18 11:04 AM
  5. B B Mens in Japan's Avatar
    Oh,really?I'd tried it under Wi-Fi about 4 months ago,and it had well done with no problem.But on now,is it having problem?

    Posted via CB10
    11-17-18 09:25 AM
  6. bman3898's Avatar
    I'm having the same issue with using BBM with my Z30. IPhone voice calls, I answer, I can hear caller, she can't hear me. Then disconnects. If I call back it says connecting but continues ringing and never connects. This just started on the 16th.


    Posted via CB10
    11-19-18 07:48 PM
  7. Chuck Finley69's Avatar
    I'm having the same issue with using BBM with my Z30. IPhone voice calls, I answer, I can hear caller, she can't hear me. Then disconnects. If I call back it says connecting but continues ringing and never connects. This just started on the 16th.


    Posted via CB10
    Isn’t functionality between Android/IOS BBM and the BB10 version broken regarding calling features because Emtek develops Android/IOS BBM?
    11-19-18 09:38 PM
  8. bman3898's Avatar
    I thought that only applied to video calls. It had been working fine for over a year. Suddenly it doesn't work. Something has changed. No updates, just stopped working.

    Posted via CB10
    11-19-18 10:15 PM
  9. Draven2666's Avatar
    Nothing has changed. When the BBM split between bb10 and android/ ios was announced. It was also said that video and voice calling would stop working cross platform for bb10 at some point.

    Seems we may have hit that point. Will have to play with my passport and see.
    11-20-18 01:43 AM
  10. Chuck Finley69's Avatar
    Nothing has changed. When the BBM split between bb10 and android/ ios was announced. It was also said that video and voice calling would stop working cross platform for bb10 at some point.

    Seems we may have hit that point. Will have to play with my passport and see.
    That’s what I thought. Eventually things are breaking down. Similar to WhatsApp situation.
    11-20-18 07:58 AM
  11. fresh_04's Avatar
    Nothing was announced about stop working voice calling cross platform. Video calling never worked cross platform. BlackBerry just talked about BBM channels and BBM groups. http://helpblog.blackberry.com/2018/...bb10-and-bbos/

    Posted via CB10
    11-21-18 01:12 AM
  12. bman3898's Avatar
    Nothing was announced about stop working voice calling cross platform. Video calling never worked cross platform. BlackBerry just talked about BBM channels and BBM groups. http://helpblog.blackberry.com/2018/...bb10-and-bbos/

    Posted via CB10
    Thank you fresh_04...

    Posted via CB10
    11-21-18 07:42 AM
  13. jeforero's Avatar
    Hello OK I read through all the notes on this issue but there is no information on a possible resolution or whether BB actually terminated the service. Any new information???
    11-29-18 09:18 PM
  14. johnny_bravo72's Avatar
    @JohnAtBlackBerry... Maybe he can help?
    11-30-18 12:53 AM
  15. elfabio80's Avatar
    I used WhatsApp some months ago to make a video call from BB10 to iPhone without problems.... (It was in April or May). Which problem do you mean here?
    That’s what I thought. Eventually things are breaking down. Similar to WhatsApp situation.
    12-11-18 08:07 AM
  16. Chuck Finley69's Avatar
    I used WhatsApp some months ago to make a video call from BB10 to iPhone without problems.... (It was in April or May). Which problem do you mean here?
    There is great disagreement on here about cross platform functionality and slow degradation of BBM app between the BB10 and Emtek Android/IOS version.

    I was referring to similar type situation with people having various levels of user experience, good and bad, on BB10 using WhatsApp. Not specifically about WhatsApp and video calling. More about SOME people experiencing a general breakdown with their specific usage needs.
    elfabio80 likes this.
    12-11-18 08:17 AM
  17. jeforero's Avatar
    Hello so has it been confirmed that passport BBM calls to Iphone or android phones no longer work? I receive calls and I can hear perfectly but they can't hear me. Have we lost that capability for good?
    12-13-18 09:55 PM
  18. elfabio80's Avatar
    Hello so has it been confirmed that passport BBM calls to Iphone or android phones no longer work? I receive calls and I can hear perfectly but they can't hear me. Have we lost that capability for good?
    Did you give it a try again?

    Posted via CB10
    12-14-18 11:00 AM
  19. bman3898's Avatar
    Still doesn't work for me.

    Posted via CB10
    12-14-18 09:32 PM
  20. B B Mens in Japan's Avatar
    Hello so has it been confirmed that passport BBM calls to Iphone or android phones no longer work? I receive calls and I can hear perfectly but they can't hear me. Have we lost that capability for good?
    That's totally same as my circumstance.
    I can't call but they can call me.But,I can hear their voice,and they can't hear my voice.
    Could we expect to be fixed this symptom?

    Posted via CB10
    12-15-18 07:40 AM
  21. ces1's Avatar
    Same happening to me. Contact said BBM Android had a new update that installed automatically on December 10th. Since then no connects except when Android calls BB10 but can't hear voice.
    12-15-18 08:45 PM
  22. Chuck Finley69's Avatar
    Is everyone having this problem cross platform? Specially BB10 to Android/IOS ?
    12-15-18 11:12 PM
  23. blouou's Avatar
    Yes same problem . Z30 to IPhone as well as Samsung. Will this be resolved or is it time to move on to another phone or app?
    12-16-18 02:36 PM
  24. blouou's Avatar
    Just had a successful BBM voice call from a Samsung to my Z30. Then I called back and the recipient could hear me but I could not hear her. However when she called back two way voice communication was working. This was not working yesterday so perhaps something was tweaked somewhere.
    12-17-18 06:01 AM
  25. Chuck Finley69's Avatar
    Just had a successful BBM voice call from a Samsung to my Z30. Then I called back and the recipient could hear me but I could not hear her. However when she called back two way voice communication was working. This was not working yesterday so perhaps something was tweaked somewhere.
    You need to contact BB Ltd regarding BBM for BB10 problems
    12-17-18 09:47 AM
31 12

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