Best Answer

Jan 11 2019 | 9:39 am EST coffee-turtle

If your friends are willing, have them repost their avatars. That should do it.

More Answers

Dec 28 2018 | 11:35 am EST coffee-turtle

So you're on Android/IOS? Does it follow a pattern? (only BB10 or only Android / IOS pictures showing).

If yes, this might explain: Upcoming Changes to BBM Consumer for BB10 and BBOS | Inside BlackBerry Help Blog
Thanks for the article. Nice find.

I am using the KeyOne, which is Android OS.
Everything was fine even when I jumped from my Passport to my first KeyOne. This is my second KeyOne and I have had it for maybe 2 years now. No problems. One day I had to reformat my device. It was only then that BBM went a little wonky.

Maybe it somehow pulled down old settings? I don't know. All my contacts are the same from when I had my PassPort like 5 years ago around.

All my purchased stickers came across with no problems (so I know this is the right account).

Interestingly, my one Channel lost its "avatar" as well at first. I signed into a browser and recreated it and that's fine. Unfortunately, I cannot manually edit the avatars of my contacts like I can in SMS.

I wish there was a way to refresh contacts or something.

thanks for your help though, Ben.