1. AliRedDevil19's Avatar
    I use a BlackBerry Q10.updated the BBM to the new one today. All the other feature are working fine but I don't get the voice chat icon on the top right corner of the screen. Some help will be really appreciated.thanks

    BBM 2.0 voice chat icon not showing.-img_20140215_172405.png

    Posted via CB10
    02-15-14 05:30 PM
  2. Chris Murphy's Avatar
    Same thing happened to me. It was odd. A simple reboot made it reappear though. It disappeared on all of my contacts. Rebooted and it was back right away.

    Swiped on a beautiful AMOLED BlackBerry 10.
    02-15-14 05:41 PM
  3. ezapper2's Avatar
    Also other Android / apple users need to be on 2.0 also

    Rogers Deals and Discounts C0022C8F2
    02-15-14 06:07 PM
  4. Chris Murphy's Avatar
    ^ This is also completely correct.

    Has the person you are chatting with upgraded? If not, it will not show up until they do.

    Swiped on a beautiful AMOLED BlackBerry 10.
    02-15-14 06:12 PM
  5. AliRedDevil19's Avatar
    Yeah I suppose it's upgraded because I had convinced her to download the app that same day on her android. Plus she sent me a screen shot of her screen and she had the call icon..when she tried calling me it said something about contact being unavailable. I will try reboot though, would a simple power off/on would work or would I need to take the battery out?

    Posted via CB10
    02-16-14 05:49 AM
  6. AliRedDevil19's Avatar
    Okay I did reboot. Nothing happened, still no call icon...

    Posted via CB10
    02-16-14 06:16 AM
  7. sedat's Avatar
    Happens to me occasionally when reception is bad or when switching between networks. You could try switch between 3g/4g, wifi, airplane mode on/off, mobile data on/off, and so on.
    yvpan1 likes this.
    02-16-14 06:54 AM
  8. koebi90's Avatar
    I noticed, that the voicechat sign only appeared, when both participants were on WiFi (other one rocked a HTC android)!

    Posted on CB 10 and typed on the best Keyboard ever
    02-16-14 06:59 AM
  9. LostOnThePianoRoll's Avatar
    There an option in the bbm settings "allow voice / video chats over mobile network" turn that ON.

    And the voice chat icon disappears if your data connection falls to 2G "EDGE" or "GPRS"..

    Posted via CB10 on my Z10STL100-
    02-16-14 09:50 AM
  10. PatricPoulin's Avatar
    Same problem here. It is very hit or miss for me now for the past couple of days.

    I have a Z10 with the update, and multiple contacts on Android and iPhone have updated as well. I have tested it with all contacts, with it working perfectly fine. And then an hour later the Voice Chat icon is no longer green, when I know for sure those contacts are on wi-fi.
    02-16-14 10:37 AM

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