03-01-14 05:05 AM
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  1. Rame Khaleel's Avatar
    Rame Khaleel
    On my Q10 I can't use the voice and video calling over my mobile network only work on WIFI


    Any one can help?

    Posted via CB10
    09-04-13 11:45 AM
  2. raino's Avatar
    raino
    Q&A Team
    They both work on network data. Maybe it's your carrier blocking them?
    09-04-13 11:58 AM
  3. nico2004's Avatar
    nico2004
    Originally Posted by Rame Khaleel
    On my Q10 I can't use the voice and video calling over my mobile network only work on WIFI


    Any one can help?
    Check you carrier, they will charge you for using over their mobile network though
    Posted via CB10
    09-04-13 12:09 PM
  4. FrankIAm's Avatar
    FrankIAm
    Open BBM, swipe down from the top, settings, all is calls over the mobile network.

    C0001BBF0 - BlackBerry 10 help channel.
    09-04-13 12:13 PM
  5. Rame Khaleel's Avatar
    Rame Khaleel
    My carrier is blocking them but I have a vpn


    If I'm using the vpn I can't use it on my mobile network

    Posted via CB10
    09-04-13 12:43 PM
  6. RubenDM's Avatar
    RubenDM
    Make sure you have 3g on. It does not work on a 2g network.
    09-04-13 12:49 PM
  7. raino's Avatar
    raino
    Q&A Team
    Originally Posted by Rame Khaleel
    My carrier is blocking them but I have a vpn


    If I'm using the vpn I can't use it on my mobile network
    Do other data hog apps such as Sykpe, Netflix work on mobile data? Because if they don't, then maybe the carrier's just blocking data-heavy apps out of fear of congestion. But if it's just BBM voice/video (and other messaging apps,) you would need some sort of an "app disguiser" that would make your carrier think it's some other app. I'm not sure if such an app exists.
    Rame Khaleel likes this.
    09-04-13 12:58 PM
  8. Sith_Apprentice's Avatar
    Sith_Apprentice
    Mod Team Emeritus
    Originally Posted by raino
    Do other data hog apps such as Sykpe, Netflix work on mobile data? Because if they don't, then maybe the carrier's just blocking data-heavy apps out of fear of congestion. But if it's just BBM voice/video (and other messaging apps,) you would need some sort of an "app disguiser" that would make your carrier think it's some other app. I'm not sure if such an app exists.
    AT&T blocks native video chatting applications from working over mobile on a non tiered data plan. This is by design. They do not, however, block third party applications over mobile network. An announcement has been made to allow this on all data plans (not just tiered/shared plans) but it hasnt happened for all numbers yet.
    09-05-13 10:59 AM
  9. Ibrahim Al Ayoubi's Avatar
    Ibrahim Al Ayoubi
    oky what is the vpn number or program
    03-01-14 05:05 AM
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