- I have backed up my 8330 Curve over the past couple of months with no problems using the Desktop Manager Backup & Restore function. Today I tried to back it up and it keeps getting an error message. It starts the backup process and when it gets to "Receiving Profiles" it quits half way through and displays the following message, "Communication Error. The data was not recognized by the device."
What is the problem and how do I solve it?
Thanks,
Aram
Allentown, PA10-14-08 10:09 PMLike 0 - I am having the same problem. I was using desktop 4.3 (i think), but recently upgraded to desktop 4.6 and continue to have this program. The only way I can figure to get around it is by doing an advanced backup and backing up everything but the profiles. A fix would be nice though.10-21-08 01:44 AMLike 0
- I too have the same issue. I understand that it's a corruption in your profiles folder. Go to backup, then advanced and delete your profiles folder. By doing this, it will reset itself, but you will have to reset your specila ringtones and stuff for your contacts. I haven't done this yet, so I go to advanced and backup and save everything except the profiles folder. I've got DM 4.6 and still using Verizon's 4.3 OS. I'm waiting to delete my profiles when Verizon ever comes out with the new OS. they take FOREVER!
jkk410-21-08 10:07 AMLike 0 - I have backed up my 8330 Curve over the past couple of months with no problems using the Desktop Manager Backup & Restore function. Today I tried to back it up and it keeps getting an error message. It starts the backup process and when it gets to "Receiving Profiles" it quits half way through and displays the following message, "Communication Error. The data was not recognized by the device."
What is the problem and how do I solve it?
Thanks,
Aram
Allentown, PA10-31-08 01:49 PMLike 0 - I too have the same issue. I understand that it's a corruption in your profiles folder. Go to backup, then advanced and delete your profiles folder. By doing this, it will reset itself, but you will have to reset your specila ringtones and stuff for your contacts. I haven't done this yet, so I go to advanced and backup and save everything except the profiles folder. I've got DM 4.6 and still using Verizon's 4.3 OS. I'm waiting to delete my profiles when Verizon ever comes out with the new OS. they take FOREVER!
jkk410-31-08 01:54 PMLike 0 -
AT&T Pearl 8100 with BDM ver. 4.2.1.8 and OS ver. 4.2
Anyone else have thoughts on this problem? What's the Profiles file for and what's the danger in deleting it?11-01-08 02:37 PMLike 0 - I have the same problem as the OP and had also downloaded WSJ Mobile Reader. But despite deleting the WSJ Mobile Reader I am still having the same problem. Backup fails at "Profiles". Only workaround is to perform selective backup and no select Profiles.
AT&T Pearl 8100 with BDM ver. 4.2.1.8 and OS ver. 4.2
Anyone else have thoughts on this problem? What's the Profiles file for and what's the danger in deleting it?
Selective backup works for me as long as I unselect profiles, profiles options and key store options.
Wish I could figure out why. It's driving me crazy!11-14-08 02:15 PMLike 0
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Problem backing up 8330 with Desktop Mgr
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