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not according to this Electronic Code of Federal Regulations:Last I checked, Magnuson-Moss was used for automotive cases. I could be wrong that it doesn't apply for all warranty repairs on ANY product, just going by my past knowledge of it relating to car stuff.
Here's an excerpt:
"The Act applies to written warranties on tangible personal property which is normally used for personal, family, or household purposes. This definition includes property which is intended to be attached to or installed in any real property without regard to whether it is so attached or installed. This means that a product is a “consumer product” if the use of that type of product is not uncommon."
I know about it from the days when I put lots of mods on my cars, so like you, I related it to automobiles, but I think it applies to any consumer product as mentioned above.
Verizon would have to prove the defect was caused by a leaked OS.Last edited by ultratiger89; 01-31-09 at 11:53 AM.
01-31-09 11:50 AM - Oh, no doubt, but in reality, we still get shafted. They'll just cite some crap made up from corporate and you won't have anything but "basic logic" to dictate that they are wrong. Somehow I don't see anyone pushing this far enough not to go into legal discussion and taking time. It's not like you're going to walk into a store and want a replacement for crappy click and they deny it because you have .90 running. Then you state the above act and all of a sudden they back down and cower while bringing you a brand new Storm in the box.Actually, the burden is on THEM to prove it caused the defect, not the consumer. That's what the act was created for, to protect the CONSUMER
I just don't see that happening. What they should have sent a memo saying is that anyone who brings in a bricked (it can't even be called that really) Storm into a store for replacement should be evaluated to see if the customer bricked it while trying to load a leaked OS. Then the tech onsite should reload the currently official OS on the Storm, go back out to the customer, call them a freaking dumbass for not being able to install a simple OS on a phone, give them back their now working phone and charge them $50 for reloading the OS. Done... no BS, VZW makes money, simple. Everybody's happy.... except the customer who now feel like an id1ot in front of everyone in the store.01-31-09 12:12 PM - well, most haven't even heard of that act, like you I only know from discussions about improvement modifications on cars. what you mention above seems like a likely scenario, and in reality, a person should wipe and reload the current official OS before bring it in, but they should also educate themselves on their rights and the law, just in case.Oh, no doubt, but in reality, we still get shafted. They'll just cite some crap made up from corporate and you won't have anything but "basic logic" to dictate that they are wrong. Somehow I don't see anyone pushing this far enough not to go into legal discussion and taking time. It's not like you're going to walk into a store and want a replacement for crappy click and they deny it because you have .90 running. Then you state the above act and all of a sudden they back down and cower while bringing you a brand new Storm in the box.
I just don't see that happening. What they should have sent a memo saying is that anyone who brings in a bricked (it can't even be called that really) Storm into a store for replacement should be evaluated to see if the customer bricked it while trying to load a leaked OS. Then the tech onsite should reload the currently official OS on the Storm, go back out to the customer, call them a freaking dumbass for not being able to install a simple OS on a phone, give them back their now working phone and charge them $50 for reloading the OS. Done... no BS, VZW makes money, simple. Everybody's happy.... except the customer who now feel like an id1ot in front of everyone in the store.
01-31-09 12:21 PM - Yeah they may read this forum but the logistics of trying to look up online every time someone comes into the store and then see if they can tie them to an online user in this or one of the many other BB forums to see if they talk about loading a leaked OS. Come on that is not going to happen...besides they would still have to prove it was loaded on the phone your bringing in and not another one you may have acquired elsewhere or a friends etc. It is much quicker and easier for them to just check your phone to see and judge by that.I seriously doubt anyone walks into Verizon stores with T-Shirts imprinted with their online names and the line "I post on Crackberry" on them. So, the link between someone's real identity and their online one is most of the time a bit hard to decipher.01-31-09 12:33 PM
