1. seips's Avatar

    i just got my new Z10 and after starting the first time it asks me for the BB ID.
    After the input a message pops out saying "...your email adress ...xxxx@etisalat.blackberry.com
    will not work with this BB10... ". A short while later I received a msg in my inbox saying that
    this device will not support any mail adress ending with "etisalat.blackberry.com" but I do have
    the option to forward all incoming emails to any other email adress , etc..

    I called the Etisalat Dubai Hotline and they confirmed that at the moment it is not supported
    for the Z10 model.

    Has anyone else the same problems ? Or am I doing anyhting wrong installing the BB ID . Normally
    switching to a new BB phone all I needed to do was enter the BB ID at the beginning and it took
    all email settings right away from my BB ID account.

    I am on a global unlimited data package so that should not be the problem. Any help is very appreciated.

    02-15-13 04:25 AM
  2. angad7.10's Avatar
    youre facing this problem because of etisalat/du
    i logged in with my blackberry ID when i was setting up my z10 for the first time here and used my hotmail domained blackberry ID, worked fine, all data was transferred too!
    02-15-13 04:27 AM
  3. mpshah's Avatar
    I think it had to do with your data plan. If you are still on BIS then it won't work. You'll have to shift to one those 1GB,4GB, etc data packages from Du Etisalat.

    I faced a similar problem and once I did the above then it all got sorted out.

    Posted using CrackBerry App on BB10
    02-15-13 05:06 AM
  4. BeloZ10's Avatar
    I am on a blackberry unlimited plan and no issues. I only registered my sim on the device again. I called up etisalat and they were very helpful.

    Posted using CrackBerry App on BB10
    02-15-13 05:23 AM
  5. dj.acidburnt's Avatar
    I think its Blackberry that has stopped supporting the <name>@<operator>.blackberry.com email addresses.

    Check out the below article for a (possible) solution

    BlackBerry offering one year of forwarding services for BlackBerry.net email accounts | CrackBerry.com

    02-15-13 06:13 AM
  6. dtsolov's Avatar
    Yes, old blackberry bound ids won't work full stop.

    Posted using CrackBerry App on BB10
    02-15-13 06:37 AM
  7. karanveer's Avatar
    I think you are confused between the 2 id's

    BlackBerry ID for the z10 is the one you register with blackberry itself to restore bbm contacts etc from the previous phone

    The other ID you are trying to use is the BIS ID and that's to get access to your Email and so on. You don't need that anymore, just set up your email through active sync if you use Gmail. Instructions are on crackberry forums.

    Posted using CrackBerry App on BB10
    02-15-13 08:51 AM
  8. kazmi's Avatar
    You should use a gmail or any other email address to set up your Blackberry ID. The blackberry email addresses tied to BIS are no longer supported on BB10. As a courtesy, BBRY will let you forward email you receive on that address to any other email address. The best way is to set up your Blackberry ID with a personal email address.
    02-15-13 09:45 AM
  9. seips's Avatar
    thanks a lot for all your answers. i always liked the speed of receiving my emails using the xxx@etisalat.blackberry.com as they arrived immediately. when using other email addresses it sometimes took 1-2 minutes. do you have any experiences how fast you receive emails when using ano other external pop3 account or gmail ? thanks again.
    03-21-13 08:36 AM
  10. toutounjiomar's Avatar
    I'm with Etisalat! Just replace it with your Hotmail id and it might work

    Posted via CB10
    03-21-13 08:43 AM
  11. seips's Avatar
    have you ever checked how fast your emails arrive at your blackberry after sending them ? i need a fast reception due to my business. thats why i liked the xxx@etisalat.blackberry.com that arrived almost in the same second after sending it out.
    03-21-13 09:02 AM

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