[whedro]

Hi,

I need help with windows crash to bluescreen in sleep/hibernate mode, when Blackberry Link is installed ...
after uninstall BB link, windows works fine ...
Problem with windows crash is only during BB link installed.
BB link is last version v1.2.2.13 (versions before crashed during installation)

Thanx for help.

Michal

[senel]

Having 3 PCs with 8.1 (x64) And BB Link, two of them are NTBs and everything works fine for me. You can check windows log for more details.

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[whedro]

Hi ,

thanks for answer, ..

.. but I looked in Event Log before and result was:
DRIVER_IRQL_NOT_LESS_OR_EQUAL
0x000000d1 00000000`00000070 00000000`00000002 00000000`00000001 fffff800`014ad5d7
ndis.sys
ndis.sys+65d7
Network Driver Interface Specification (NDIS)
Microsoft® Windows® Operating System
Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64
ntoskrnl.exe+14dca0

[imcurved]

After installing BlackBerry Link. The default is to start when you start Windows. Open Link and make sure to set it to only start upon connecting your pc with a BlackBerry device.

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[whedro]

I think, that problem is in Blackberry Virtual Private Network, 'cos when I try it disable or uninstall ... windows crashed to bluescreen ..

[Ainorsoft]

At this situation, I did get Windows Boot Genius from Windows Boot Genius - Free download and software reviews - CNET Download.com to fix my Dell Windows 8.1 laptop's blue screen of death. Hope it also helps you!

[anon(3732391)]

WIndows isn't recognizing the software. It's driver related. Since Windows7 the OS has been real picky about unsigned drivers
You can try to Install it in "Safe Mode" Or go to advanced screen an enable "Install unsigned drivers."

I've got 8.1 Running on 4 PC's and didn't have a problem. You might try disabling your antivirus program while installing. It's not the LINK software. It's Windows related!

Once you get it installed.... in "Run" (right click on start icon in lower left) type MSCONFIG.... then tap the START UP tab and uncheck anything that doesn't need to be there.
And also, remember to SET UP the Link software as IMCURVED suggested.

I think, that problem is in Blackberry Virtual Private Network, 'cos when I try it disable or uninstall ... windows crashed to bluescreen ..

You ARE correct. That's partially the problem. Again.. Driver Related!

At this situation, I did get Windows Boot Genius from Windows Boot Genius - Free download and software reviews - CNET Download.com to fix my Dell Windows 8.1 laptop's blue screen of death. Hope it also helps you!

Boot Genius... and Free? Great find!

Gotta give credit where due.

whedro.... Bottom line, It's driver related!!

Good Luck!

[whedro]

Thanks a lot for helping me .... Now working it perfectly ..

For other help: This is the link: Windows 8.1 - Install unsigned drivers... » RevRYL

Michal

[DonMarJO]

I think it's a windows issue. When I tried to install it, it could not complete and restored my previous version.

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[whedro]

No, no .. still problem ..

[whedro]

[SOLVED] ... When I uninstalling Kaspersky Internet Security 2014 ... BB link stop crashed in sleep mode ..

[Asifaly14]

Hi,
Can you please provide the link from where you got BB Link? I am on Windows 8.1 and it says that "This app can't run on your PC. Please find another version of this app for your PC."
Your help will be appreciated.

[PRATIK KOTECHA]

(solved) I was facing this problem. But to able to solved this with the help off BlackBerry team.

Just uninstall Kasper sky intenet security or any another software like Kasper and that install BlackBerry Link. It will work.

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