1. jhagg's Avatar
    I have installed Outlook 2010 Official Public beta and am using Windows 7Ultimate and trying to install Blackberry desktop manager I have this error:

    error 1904.module C:\Program Files (x86)Research In Motion\Blackberry\IS71 Connectors\OE Connector\OLKExpress5.dll failed to register. HRESULT -2147010895. Contact your support personnel

    If I ignore the error I can complete the install but Outlook is not available as options for sync in sync options.

    In reading the error this appears to be an Outlook dll...can anyone advise a workaround?

    I had no problem installing it with Office 2007 but I am not really willing to go backwards at this point.

    Please help if possible.

    Thanks
    11-22-09 01:00 AM
  2. tghockey07's Avatar
    I have installed Outlook 2010 Official Public beta and am using Windows 7Ultimate and trying to install Blackberry desktop manager I have this error:

    error 1904.module C:\Program Files (x86)Research In Motion\Blackberry\IS71 Connectors\OE Connector\OLKExpress5.dll failed to register. HRESULT -2147010895. Contact your support personnel

    If I ignore the error I can complete the install but Outlook is not available as options for sync in sync options.

    In reading the error this appears to be an Outlook dll...can anyone advise a workaround?

    I had no problem installing it with Office 2007 but I am not really willing to go backwards at this point.

    Please help if possible.

    Thanks
    If you have 7 ultimate, why don't you try and run it in xp mode and see if it works right?

    Posted from my CrackBerry at wapforums.crackberry.com
    11-22-09 01:27 AM
  3. howarmat's Avatar
    let me save you some time, they do not mess well together at all....i have been installing and uninstalling office 2010 and office 2007 to get DM to sync.

    its a complete pain in the *** right now.

    What kind of email you trying to use?
    11-22-09 01:37 AM
  4. jhagg's Avatar
    Thanks TGHOCKEY07 for the suggestion, I ran in XP SP2 compatiblity mode and same problem..
    11-22-09 01:38 AM
  5. jhagg's Avatar
    let me save you some time, they do not mess well together at all....i have been installing and uninstalling office 2010 and office 2007 to get DM to sync.

    its a complete pain in the *** right now.

    What kind of email you trying to use?
    Yeah, I figured...that sucks....I am using Exchange Server....I wouldnt really need the desktop app but for some reason contact photos only sync via desktop not wireless.....

    Anyone that figures this out is a god, we are all gonna run into it soon lol
    11-22-09 01:39 AM
  6. tghockey07's Avatar
    Thanks TGHOCKEY07 for the suggestion, I ran in XP SP2 compatiblity mode and same problem..
    How bout SP3? Lol

    Posted from my CrackBerry at wapforums.crackberry.com
    11-22-09 01:49 AM
  7. jhagg's Avatar
    How bout SP3? Lol

    Posted from my CrackBerry at wapforums.crackberry.com
    I think its more an issue with office than the OS
    11-22-09 01:50 AM
  8. howarmat's Avatar
    The new office does odd things. I think a DM will have to be redone sadly to fix. I am still running vista and outlook 2007 on my main desktop for the reason. windows 7 and the new office are just not working out of the box with everything yet.

    **** i cant even use outlook and hotmail to sync right now. I know the problem but cant figure out the workaround.
    11-22-09 01:54 AM
  9. paimon.soror's Avatar
    Very strange, I have win 7 64bit and also the office beta and am able to use DM without issues

    Posted from my CrackBerry at wapforums.crackberry.com
    11-22-09 03:13 AM
  10. howarmat's Avatar
    Very strange, I have win 7 64bit and also the office beta and am able to use DM without issues

    Posted from my CrackBerry at wapforums.crackberry.com
    you can get it to work depending on what kind of email you use
    11-22-09 11:47 AM
  11. 1812dave's Avatar
    I have installed Outlook 2010 Official Public beta and am using Windows 7Ultimate and trying to install Blackberry desktop manager I have this error:

    error 1904.module C:\Program Files (x86)Research In Motion\Blackberry\IS71 Connectors\OE Connector\OLKExpress5.dll failed to register. HRESULT -2147010895. Contact your support personnel

    If I ignore the error I can complete the install but Outlook is not available as options for sync in sync options.

    In reading the error this appears to be an Outlook dll...can anyone advise a workaround?

    I had no problem installing it with Office 2007 but I am not really willing to go backwards at this point.

    Please help if possible.

    Thanks
    I'm not sure why you feel the 1904 error has something to do with Outlook. I have win 7 and don't have Outlook and I still get the 1904 error. Click past the errors and look online for a forum answer (not CB) for registering the 3 dll's that failed during installation and you should be golden. I wish I could remember where I found the answer (which dll's), but my memory isn't quite that detailed.

    I FOUND IT!

    Go to an elevated cmd prompt and type the following:

    cd C:\Program Files\Research In Motion\BlackBerry\IS71 Connectors\ISGroupWise6.5.X\
    regsvr32 gw.dll
    regsvr32 gwapi.dll


    cd C:\Program Files\Research In Motion\BlackBerry\IS71 Desktop Setup\
    regsvr32 DesktopSetup_pb.dll


    cd C:\Program Files\Research In Motion\BlackBerry\IS71 Action Engine\
    regsvr32 SyncAE_pb.dll
    Last edited by dave1812; 11-22-09 at 12:40 PM.
    11-22-09 12:28 PM
  12. jhagg's Avatar
    Thanks for the detailed instructions, I followed them and successfully registered all of the .dll but still have the same problem......
    11-22-09 04:18 PM
  13. 1812dave's Avatar
    Thanks for the detailed instructions, I followed them and successfully registered all of the .dll but still have the same problem......


    Bummer. I don't use Outlook (actually I despise all MS programs except for Win 7 and office 2003). I use Thunderbird as an email client and am happy with that. I've never gotten comfortable with any version of MS's mail clients, despite having used them for several years. I got sick of them, just as I have all versions of IE.
    11-22-09 04:30 PM
  14. jhagg's Avatar
    So I got one step further, inititally, 2 days ago I download the latest version of desktop manager for the BB site, I opened BB Desktop and did the update (its not even updated from blackberrry website) and it gave me a 38 MB patch. After updating the patch, I had the option to sync with Outlook Express, which I don't even have...but still not Outlook. It also says Outlook is not my default email program which I have confirmed it is.

    I see someone had a similiar problem with the last part :

    Outlook 2010 default mail client
    11-22-09 06:22 PM
  15. howarmat's Avatar
    Right which is basically what i have stated, outlook 2010 doesnt always create a pst file now like before. DM looks for the data files and if it doesnt find one fails. **** right now DM doesnt see outlook installed even with just outlook 2010 installed
    11-22-09 07:39 PM
  16. mcdermottgeorge's Avatar
    After I installed office 2010 beta / windows 7 this was 1st message I got , see above title <

    then it tells me: select device application so I check off calendar, clicked next,
    then it tells me to check application I want to synchronize, I choose Microsoft Outlook, click next,then it tells me to choose how I want info to synch so I pick 2 way synch and click next, it tells me to check calendar date range so I check transfer all items and click next, it says I have successfully configured the product. I then click finish to save the settings and I get this message -

    a box pops up with a connector error listed and says no available message stores

    Anyone have any ideas?
    01-30-10 12:05 PM
  17. maxknux's Avatar
    Wait a moment there is already a thread that has this issue. I think most of the discussion was already in this thread. By the way its beta.

    http://forums.crackberry.com/f153/mi...anager-269932/
    01-30-10 10:58 PM
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