1. orgullodemexico's Avatar
    Hello All

    I wasn't exactly sure which forum to post my problem.

    I have a new computer with Windows 7. I downloaded a fresh copy of Desktop Manager 6 (601_b021_multilanguage) and installed.

    My USB cable is plugged in the back of the desktop so that I have good voltage/connection.

    Desktop Manager was able to recognize my Blackberry model (Storm 2 - 9550), pin and phone number. In the lower right corner is a small green circle that spins and the words CONNECTING appear but that is as far as it goes.

    On my handset I do have turned on Media Transfer Protocol and Mass Storage (although I sure don't understand what either of those mean - just read elsewhere).

    What else do I need to do to be able to get my phone to sync and back up?
    01-30-11 06:44 AM
  2. mas999's Avatar
    check you usb port settings and also check your network settings that in the advanced field, sharing with other networks is unticked ( this was a previous tcp/ip issue)
    you should not select anything on your BB, just plug it in
    01-31-11 06:45 AM
  3. chunt69's Avatar
    sometimes my 9700 plays up when i connect it to windows 7, i find not selecting an option on you bb the best solution and then it nearly always connects to the manager.
    01-31-11 06:51 AM