Cannot Install BB Blend v 1.2
I have a BB Passport (v.1.3) and a PC with Windows 8.1. I have BB Blend v.1.1 installed. When I try to go into BBB on my PC I now get a message telling me to update the software (to 1.2, presumably). When I do that, the software downloads and, on installation I get the license agreement, which I accept. Then I get a message box telling me to CLOSE BBB. It is already CLOSED. By already CLOSED I mean that BBB is NOT open and NOT running on my PC. I checked Task Manager to be sure that it is not running in the BG somewhere. After a few OK clicks and repeated instructions to CLOSE the program that is NOT OPEN I get a message saying that the installation is aborted. I have gone through this many times. (The BB itself is not connected to the PC, by any means.)
On the theory that "CLOSE BBB" really meant delete prior versions, I attempt to do that. After the usual delete confirmations I get a message box telling me to close BBB, which of course is closed. It will not delete the prior version either.
That means I cannot access BBB. My question is: what exactly is meant by "close BBB"? How can I install this apparently necessary update?
Cannot install Blackberry Blend v 1.2, cannot delete v 1.1
Thanks, but that did not help. I also ran CCleaner. As mentioned, when I try to uninstall the previous version, I get the same message box saying that I have to close Blackberry Blend before "installing" the program (not uninstalling). It acts like malware of some kind. I can't go forward and I can't go back. Of course, I downloaded it from the Blackberry site. Any more ideas?
