1. NewGadget's Avatar
    This is an intermittent problem. Sometimes, perhaps 25% of the time, after syncing my Torch to Outlook 2007, a syncing graphic (a computer and phone with a communications line between them) displays on the Torch screen. Once the graphic displays, there is nothing I can do to access the functions on the Torch. I have to pull the battery out and reset it and everything is fine again. There are no errors on the PC (Vista) and the sync had no errors or problems. Usually, if the phone is connected to the USB, I can still access the phone functions. And I don't ever recall seeing the syncing graphic unless this problem happens.

    To avoid this, I've tried exiting from Blackberry Desktop before I disconnect the Torch, but sometimes I still get the problem. Like I said, this doesn't always happen. But I can't figure out what makes it happen. The sync occurs and has completed before the problem appears.

    I've searched the forum, but haven't seen anyone describe this.

    Any ideas on what is causing this? I'm using Blackberry Desktop 6 and have the latest device firmware on my Torch.

    10-27-10 10:24 PM
  2. peteratwled's Avatar
    Yes i get the same problem, to sort it when I remove the cable I push the return key on the front and or the green call button and the screen returns to normal
    11-14-10 03:16 PM