I just recently started to get this issue with DTM 4.6 . When I launch DTM it runs fine etc. I can access everything. However when I plug in my 9800 the DTM shows the 9800 and PIN but stays grayed out. Then a windows error will come up. I'm running DTM on Windows XP and never had an issue when used with my 9000 before.
Any ideas on what could be causing this? Any help would be appreciated!
Posted from my CrackBerry at wapforums.crackberry.com
The weird thins is, when I got my new 9800 I used 4.6 to restore all my contacts etc from my 9000. But after that it would no longer register it.
I then tried to update to the newest 6.0, and 6.0 would just crash immediately and I can't open it...so I uninstalled it and tried to go back to 4.6...
Try loading from this link on your computer. Then restart your computer and then plug in your blackberry and see if that works. I know they had a few bugs with the new DM when it came out.
I only get the desktop software boot up screen then window error report screen where it states that BBDTM has encountered a problem and needs to close.
Weird thing is 4.6 I can get it to load open, access everything. But now the newest release...
4.6 would be too old for the Torch, I was using that with my 8130. XP might be missing drivers, try installing the USB/modem drivers off blackberry.com.
Posted from my CrackBerry at wapforums.crackberry.com
Well I DTM 6 would not work at all and would continuously crash. So I followed MobileMadness002 idea and I uninstalled DTM 6 and dl'd DTM 5 instead. I'm glad to report that I am now able to connect my 9800 and do a full back up! Thanks so much for all the help from everyone!
