1. Collagey's Avatar
    So, I just upgraded to the 6 desktop software...
    Most everything works great except for the media sync... It wont let me use it and keeps prompting me to turn on mass storage mode. I went into my settings and mass storage mode is already turned on.. I tried turning it off, saving and then turning it back on again...

    im still getting the same error message from the desktop software.

    Any suggestions?
    10-16-10 06:56 PM
  2. dangerousfen's Avatar
    When you go into explorer on your PC, can you detect the memory card?

    Have you set "Auto enable mass storage mode"?
    10-16-10 07:50 PM
  3. Rootbrian's Avatar
    Try this, exactly what dangerousfen said:

    Options > Memory.

    Mass storage mode support: ON
    Auto mass storage mode when connected: YES

    If those settings are different, make sure they're exactly the same.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-16-10 08:39 PM
  4. Collagey's Avatar
    When you go into explorer on your PC, can you detect the memory card?

    Have you set "Auto enable mass storage mode"?

    What is explorer on my pc?

    Try this, exactly what dangerousfen said:

    Options > Memory.

    Mass storage mode support: ON
    Auto mass storage mode when connected: YES

    If those settings are different, make sure they're exactly the same.

    Posted from my CrackBerry at wapforums.crackberry.com
    Did this again to retry it... enabled mass storage mode and made sure to select yes for Auto enable too. in addition I tried "repair memory card"...

    nothing has changed its still prompting me with the same message.
    10-17-10 10:23 AM
  5. Rootbrian's Avatar
    What is explorer on my pc?
    Double click on My Computer to get an explorer window.

    Did this again to retry it... enabled mass storage mode and made sure to select yes for Auto enable too. in addition I tried "repair memory card"...

    nothing has changed its still prompting me with the same message.
    Do you have a separate memory card reader you could use besides your blackberry to transfer stuff?

    Posted from my CrackBerry at wapforums.crackberry.com
    10-17-10 10:29 AM
  6. dangerousfen's Avatar
    Collagey, you say you just upgraded to DM6. Could you sync ok prior to this?
    10-17-10 05:47 PM
  7. Collagey's Avatar
    Double click on My Computer to get an explorer window.



    Do you have a separate memory card reader you could use besides your blackberry to transfer stuff?

    Posted from my CrackBerry at wapforums.crackberry.com
    yeah, i'll have to use a memory card reader I guess unless I figure this out.

    Collagey, you say you just upgraded to DM6. Could you sync ok prior to this?
    yeah, I could sync prior to this. Maybe I should try to get the older desktop manager?
    10-18-10 09:57 PM
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