So I tried downloading some software a month ago, not sure as to which was the right one, and it made it almost through the download when it said something went wrong and couldn't finish. Ever since then my comp won't recognize my blackberry and the desktop manager won't either. This means no recharging through my comp, sync..etc.
This wasn't a huge problem, I figured I would call and ask someone how to fix it. The big problem is over the last few weeks, buttons seem to have a mind of there own. I think it is mainly the ball since it will press itself all the time, sending multiple calls to the last person, hitting mute and unmute a thousand times while I am in the middle of the call. I need help, how can I fix the problem if it is a software problem when I can't even hook it up to my computer!
Hopefully someone knows, since my phone is unusable right now and I need it daily for work.
Delete your USB port driver for your device, restart your PC, and reconnect your device. The driver should load automatically and have you back in business.
If that fails, try a System Restore. Go to Start, Help, System Restore and then choose the closet date before you downloaded the software that caused the problem.
So I am trying to install that guide for the new software, but now I can't connect anymore. I downloaded the three programs, and then tried to connect my phone to the comp again and it won't do it. I then tried deleting the drivers again and restarting the comp, but when I plugged the phone in, I got nothing like before prompting me to download the new drivers again. It just won't connect. What do I do now?
Reboot your PC, and then plug in your device. It should recognize the new hardware through the USB. If it doesn't the first time, disconnect it and try it again.
I just went through similar with mine. I ended the DM through task manager, and when I restarted it wouldn't recognize my device. I closed and reopened DM and then it read it. You can also click on none, and then select the USB port. You should have a device manager icon in your task bar active processes you can use too.
none of that is working, not sure what to do now, system restore like the other guy said and just forget trying to download the new software? Or can I still put the new software on with the old desktop manager?
tried a system restore already, went back to the old desktop manager. Only problem is it still won't connect and when I go into device manager it doesn't show any ports, so I can't even delete anything!
Go into control panel, system, device manager, usb hubs, root hubs, power management, uncheck the boxes to have it save power on all root hubs, reboot your system and try it again.
