I have an issue syncing my media library to BlackBerry Link. It can't locate my itunes library. I get the first message that Blackberry link cannot find my music and I should close and re-open, tried it a million times.
When I go into the settings and change the library to Windows Media Player and then switch it back I get the message that there is no music in my itunes library.
I then uninstall and re-install both link and Itunes several times (even installing old versions of itunes) and retry the above steps to no avail.
I then took all of my media and transferred it to Windows Media player and run into the same issues.
I called blackberry tech support and apparently I'm not the only one with this issue and they are currently working on a fix that will be available during the blackberry link 1.1 issue.
Incase you have this issue aswell this is what they've given me:
"Here are some steps you can try to gain access to the music.
1. Uninstall BlackBerry Link and iTunes
2. Create another user account on Windows 8 and log in
3. Download BlackBerry Link from the BlackBerry website and download the latest version of iTunes
4. Disable any firewall or antivirus software temporarily and install Link and iTunes
5. Reboot the computer
6. Log into the test account and import your music to iTunes
7. Right click on the BlackBerry Link and select Run as Administrator. (This may or may not be an option)
8. Plug the BlackBerry 10 into the computer and go through the setup
9. Attempt to view music on the computer via BlackBerry Link and provide the results"
I am using windows 8 BTW.