1. Eustis99's Avatar
    So every time I try to back up my leap and passport, I get an error saying "make sure your device is powered on and connected." I uninstalled the software and drivers which didn't help. I turned off charge through USB only mode as well. Any answers to this?? So frustrating.

    Posted via CB10
    05-14-15 07:36 PM
  2. Bla1ze's Avatar
    Using the USB cables they came with or some crappy ones you just had sitting around on your desk like I normally do? lol.
    05-14-15 07:53 PM
  3. Eustis99's Avatar
    It's the ones they came with. I tried a few actually now that you mention it. The two that came with the passport and leap and one that came with a charging pod. I also know it can't be the o.s needing to be reset because it does it on both phones. It's odd hahaha.

    Posted via CB10
    05-14-15 09:27 PM
  4. ampang_hilir's Avatar
    Try other USB port?
    On my older notebook only one out of the three available USB ports would recognize BlackBerry device.
    If I happen to use that port for other devices and forgot to disconnect properly, it would also fail to recognize, then I need to reboot.
    05-14-15 10:25 PM
  5. Eustis99's Avatar
    Well I have a surface pro 3 which has only one USB port.

    Posted via CB10
    05-14-15 10:26 PM
  6. Eustis99's Avatar
    So I traded in my passport for the classic and it does the same with this guy too. I don't get it hahah.

    Posted via CB10
    05-16-15 12:44 PM
  7. IamLadyK's Avatar
    I am having the same problem with my Passport. Link and my Surface Pro 3 recognize my Passport and it stays connected; however, backup fails and I receive the error message. My Verizon Z30 has no problems using the same USB cord and hub. It must be an issue with the software v10.3.2.440 and the previous version on the Passport and newer devices.

    Posted via CB10 on BlackBerry Passport
    06-05-15 10:27 PM
  8. IamLadyK's Avatar
    It could also be an issue between the Surface Pro 3 and newer BlackBerry devices.

    Posted via CB10 on BlackBerry Passport
    06-05-15 10:30 PM
  9. Eustis99's Avatar
    Your right, I decided to get a yoga pro 3 anyway and it has no issues with any of the devices. It's definitely the surface.

    Posted via CB10
    06-05-15 10:32 PM

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