"Loading File Counts" ... and loading ... and loading .. and loading...
I'm about ready to throw my Z30 in the garbage. Damn, this phone has absolutely sucked lately.
Anywhoooo...
My phone storage has inexplicably doubled and doubled and I'm now basically full. I've been deleting apps and every file I have but it's the OS that is the issue.
So I was told to back up my phone and wipe it and start fresh. Sounds easy enough. Of course it's not.
Anyway, I've downloaded Blackberry Link for a Mac. My screens look nothing like the examples most people show, and I'm guessing that's because I'm on a Mac, not Windows.
I've logged in and I've hit screen 9/9 where "existing media and documents were found on your device" and it's trying to sync those with my computer. I didn't have the option to tell it not to sync, it just started automatically. My "cancel" and "finish" buttons are greyed out, so I can't tell it not to sync.
It's been "loading file counts" now for three hours. Clearly I'm in a loop.
I just want to wipe my damn phone clean and start over. I seriously can do absolutely nothing with it. No files will open. The Blackberry Hub won't load. I can make a call and that's it.
How do I get it to pass by this syncing step so I can just tell it to wipe the phone.
Is there another way to wipe it? :mad: