[Erdnuckl]

Hello @all!

I tried to restore a Q10 from a Link backup but was astonished that all data from the privat workspace wasn't recovered. After I had a closer look on the backup files, I recognized that they were way to small. The device is connected to a BES10 and I haven't created a BB ID. But I didn't find any clou that a ID is necessary. Does anybody know if I need a BlackBerry ID to backup all of my device data?

Best regards,

Erdnuckl

[diegonei]

Yes, Link requests an ID on the device to match the backup's.

I know it works like this for personal data, but I can't tell if the rule applies for corporate backups.

Still, you could try it.

[Erdnuckl]

For corporate it matches the user and server id. Therefore it's working after the new device is linked to the BB server.

But yours is the answer I was looking for. Is there anywhere an official announcement or documentation about this behaviour?

Best regards,

Erdnuckl