1. Erdnuckl's Avatar
    Hello @all!

    I tried to restore a Q10 from a Link backup but was astonished that all data from the privat workspace wasn't recovered. After I had a closer look on the backup files, I recognized that they were way to small. The device is connected to a BES10 and I haven't created a BB ID. But I didn't find any clou that a ID is necessary. Does anybody know if I need a BlackBerry ID to backup all of my device data?

    Best regards,

    01-26-15 03:48 PM
  2. diegonei's Avatar
    Yes, Link requests an ID on the device to match the backup's.

    I know it works like this for personal data, but I can't tell if the rule applies for corporate backups.

    Still, you could try it.
    Erdnuckl likes this.
    01-26-15 05:29 PM
  3. Erdnuckl's Avatar
    For corporate it matches the user and server id. Therefore it's working after the new device is linked to the BB server.

    But yours is the answer I was looking for. Is there anywhere an official announcement or documentation about this behaviour?

    Best regards,

    01-27-15 03:14 AM

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