1. mgsoo's Avatar
    I downloaded the newest Desktop Manager and set it up. Now, it won't sync with Outlook. It won't even recognize it. My only options are to sync with an ASCII Importer/Exporter and Yahoo. Outlook isn't even listed. Did I make a mistake by downloading the Yahoo Sync program to sync my calendar into my Yahoo account? Or is the new Desktop Manager incompatible with my older Outlook? How do I fix this? Thanks.
    01-17-08 03:25 PM
  2. jsanders's Avatar
    What is your Outlook version? DM43 is not compatible with Outlook 2002, I believe. Where you downloaded it from will state the versions it requires.
    01-17-08 03:50 PM
  3. mgsoo's Avatar
    It is old. Outlook 2000. If that is the case, am I right in guessing that my options are to upgrade my Outlook or downgrade my Desktop Manager?
    01-17-08 04:02 PM
  4. jsanders's Avatar
    If I were you, just go back to DM 4.2, Service Pack 2. I believe it is cool with Outlook 2000, if I recall correctly.
    01-17-08 04:07 PM
  5. mgsoo's Avatar
    I will give it a try. Thanks.

    P.S. I just went back to the RIM download site. Had I bothered to read the specs, I would have seen that 4.3 doesn't support Outlook 2000. My mistake.
    Last edited by mgsoo; 01-17-08 at 04:35 PM.
    01-17-08 04:18 PM
  6. mgsoo's Avatar
    Problem fixed. Thanks.
    01-17-08 06:36 PM