Help plzz cannot Recognize BB in Desktop Manager :(

First I'd like to say thanks for those who could try to help.:)

The problem I'm facing is that I installed my Desktop Manager (DM) software and plug in my BB Bold and the unit goes into connected mode I can see the mass media device under my computer I can see the device driver without the exclamation point. I have reset both, drivers and software, restarted both device and computer I've used multi USB cords and ports but to no avail I'm a sitting duck.:confused:

I have upgraded from the curve and I cannot recognize it either.

PPLEAASE help. Any input would be appreciated.

Thanks,
Will

Are you using destop manager 4.7 or 4.6 for this? If you're using 4.7, you need to completely remove it from your PC and download 4.6 from the Blackberry website.