1. fraushai's Avatar
    i have recently purchased a BB 9700. after installing the desktop manager (v. 5.0) from the provded disk this message repeatedly appeared followed by a frozen window saying 'desktop manager is not working'. what should i do? fyi i use windows 7 homepremium 64bit.

    thanks

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: DesktopMgr.exe
    Application Version: 5.0.1.18
    Application Timestamp: 4a8f1751
    Fault Module Name: DesktopMgr.exe
    Fault Module Version: 5.0.1.18
    Fault Module Timestamp: 4a8f1751
    Exception Code: c0000005
    Exception Offset: 000e6535
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 3076
    Additional Information 1: 403f
    Additional Information 2: 403f35dd908937b530ffdc22ba261dd5
    Additional Information 3: 9f45
    Additional Information 4: 9f455bf85c8eaf21790c645909366eab

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    06-20-10 11:38 AM
  2. sting5566's Avatar
    i have recently purchased a BB 9700. after installing the desktop manager (v. 5.0) from the provded disk this message repeatedly appeared followed by a frozen window saying 'desktop manager is not working'. what should i do? fyi i use windows 7 homepremium 64bit.

    thanks

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: DesktopMgr.exe
    Application Version: 5.0.1.18
    Application Timestamp: 4a8f1751
    Fault Module Name: DesktopMgr.exe
    Fault Module Version: 5.0.1.18
    Fault Module Timestamp: 4a8f1751
    Exception Code: c0000005
    Exception Offset: 000e6535
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 3076
    Additional Information 1: 403f
    Additional Information 2: 403f35dd908937b530ffdc22ba261dd5
    Additional Information 3: 9f45
    Additional Information 4: 9f455bf85c8eaf21790c645909366eab

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    First uninstall that verison and delete it off your hard drive. Then go to BB web site and download the latest verison. When you go to install it make sure you right click your mouse and click run as admin and see if that hepls you.
    06-20-10 12:13 PM
  3. Ahmed G.'s Avatar
    First uninstall that verison and delete it off your hard drive. Then go to BB web site and download the latest verison. When you go to install it make sure you right click your mouse and click run as admin and see if that hepls you.
    I would recommend doing that too.

    DM 5.0 Download Link > BlackBerry - BlackBerry Desktop Software - BlackBerry Software at BlackBerry.com
    06-21-10 04:58 PM
LINK TO POST COPIED TO CLIPBOARD