help needed - blackberry desktop manager

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06-20-10, 10:38 AM
fraushai

help needed - blackberry desktop manager

i have recently purchased a BB 9700. after installing the desktop manager (v. 5.0) from the provded disk this message repeatedly appeared followed by a frozen window saying 'desktop manager is not working'. what should i do? fyi i use windows 7 homepremium 64bit.

thanks

Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 5.0.1.18
Application Timestamp: 4a8f1751
Fault Module Name: DesktopMgr.exe
Fault Module Version: 5.0.1.18
Fault Module Timestamp: 4a8f1751
Exception Code: c0000005
Exception Offset: 000e6535
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3076
Additional Information 1: 403f
Additional Information 2: 403f35dd908937b530ffdc22ba261dd5
Additional Information 3: 9f45
Additional Information 4: 9f455bf85c8eaf21790c645909366eab

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
06-20-10, 11:13 AM
sting5566

Originally Posted by fraushai

i have recently purchased a BB 9700. after installing the desktop manager (v. 5.0) from the provded disk this message repeatedly appeared followed by a frozen window saying 'desktop manager is not working'. what should i do? fyi i use windows 7 homepremium 64bit.

thanks

Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 5.0.1.18
Application Timestamp: 4a8f1751
Fault Module Name: DesktopMgr.exe
Fault Module Version: 5.0.1.18
Fault Module Timestamp: 4a8f1751
Exception Code: c0000005
Exception Offset: 000e6535
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3076
Additional Information 1: 403f
Additional Information 2: 403f35dd908937b530ffdc22ba261dd5
Additional Information 3: 9f45
Additional Information 4: 9f455bf85c8eaf21790c645909366eab

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

First uninstall that verison and delete it off your hard drive. Then go to BB web site and download the latest verison. When you go to install it make sure you right click your mouse and click run as admin and see if that hepls you.
06-21-10, 03:58 PM
Ahmed G.

Originally Posted by sting5566

First uninstall that verison and delete it off your hard drive. Then go to BB web site and download the latest verison. When you go to install it make sure you right click your mouse and click run as admin and see if that hepls you.

I would recommend doing that too. :)

DM 5.0 Download Link > BlackBerry - BlackBerry Desktop Software - BlackBerry Software at BlackBerry.com