1. shalu's Avatar
    Desktop Manager crashed my laptop during an OS downgrade (attachment viewing no longer works after upgrade so I tried to downgrade to original OS version), leaving my 8900 in an unusable state, what should I do? Now the Desktop Manager does not see the device anymore.
    08-06-09 02:31 AM
  2. Crucial_Xtreme's Avatar
    I'm not sure exactly what condition the device is in but here is what you need to do: go to the Control Panel on your computer and remove all device software except the version you want installed to your device. After removing them, reboot your computer. Then with no other programs running go to C:\ProgramFiles\CommonFiles\ResearchInMotion\Applo ader and delete the Vendor.xml file. After you delete the Vendor.xml, while still in the same folder find and double click the Loader.exe file. This will start the upgrade/downgrade process. And then step your way to the finish.
    08-06-09 03:32 AM
  3. fatboy97's Avatar
    Very good explanation CX... after you are done with this report back if you still have problems or if everything is ok.
    08-06-09 05:59 AM
  4. aristile's Avatar
    Oh Snap, its CX!!! All Hail to greatness!!
    08-06-09 10:55 AM