[cook46933]

Recently, I have been experiencing errors trying to use Application Loader in Desktop Manager. I have been using DM fairly regularly for over a year, now all of a sudden I consistently get an error message stating �Fatal error has occured while updating your device software. Please try again.� No matter how many times I try, I always get the same message.

The steps I take are as follows:

• Connect Blackberry
• Open Desktop Manager (v7)
• Click on Application Loader
• Click "Start" in the Add / Remove Applications box.
  It then goes through a couple of popups with status bars, The last status bar window I see before the error is "searching for available device software." It is always during this part when the fatal error happens.

I have DM installed on two different computers and have used both computers in the past. Now I get the error on both computers. I even removed the desktop manager and reloaded it, with the same results.

Is this a phone problem, or a DM problem? To me it seems like a BB issue. I also tried uninstalling any apps I added OTA since the last time I used DM, but that had no affect.

Any suggestions?

[giantfan30]

dektop manager 4.7 is buggy and works best with the Storm
you need to stick to 4.6
its not like you're losing anything

[mohy]

hi,

i have had the same fault but my bb has got a white screen now an does not load at all.

any ideas on what to do???????

am really stuck now.

if you could email me would be much appreciated.

[Southsidegirl]

I am having the same problem now that I have loaded 5.0 Desktop. When I try to load apps, it starts loading 4.6 Core applications and wants to downgrade docs-to-go. It starts and then gives me a fatal error message, and nothing is done to the phone. Should I downgrade my Desktop to the original disc that came with the phone?