1. astro49's Avatar
    This is my scenario:
    1. Running on Win7 (32bit)
    2. Have been using DM 5, 6.0, 6.01, etc. without any problems. Am now on
    3. Win7 device manager detects my BB (all of my BBs are detected) when connected to my Dell D420
    4. My connection problem started while 6.01 was currently loaded
    5. All of BBs get the same "DM comms manager has stopped working" problem
    6. Running dual boot on this laptop and I dont have any problem running DM on the win98 partition
    7. I have tried uninstalling, downgrading to v5, re-installing v6.01, v6.02 but the connection problem still persists.
    8. This is the error message that is always displayed once I a BB is connected to the pc

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: RIMDeviceManager.exe
    Application Version:
    Application Timestamp: 4da48e30
    Fault Module Name: rim_serial.dll
    Fault Module Version:
    Fault Module Timestamp: 4a3ab855
    Exception Code: c0000005
    Exception Offset: 000076d4
    OS Version: 6.1.7601.
    Locale ID: 13321
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    HELP anyone??

    I really would like to avoid a win7 re-install

    BTW, I've also uninstalled all programs that require usb/serial connection for my other fones such as HTC and Sony Ericsson and Nokia. Likewise, their USB drivers were uninstalled. Still no luck
    06-03-11 09:33 PM
  2. astro49's Avatar
    Finally resolved the problem above by:
    1. Uninstalling DM v6.0.2.44
    2. Deleting these files from c:\windows\system32\drivers
    -- RimUsb.sys
    -- RimSerial.sys
    3. Reboot
    4. Re-install DM v5.01
    5. Run program
    6. Connect BB8830, detected! Synched w/ Outlook (contacts and memos), successful!
    7. Connect BB9650, detected! Synched w/ Outlook (calendar, tasks, contacts and memos), successful!
    8. Connect BB9630, detected! Synched w/ Outlook (calendar, tasks, contacts and memos), successful!

    Lucky boy

    I need some sleep =)) Thank God its a weekend
    06-03-11 11:29 PM
  3. astro49's Avatar

    Couldn't sleep. Re-installed DM v6.0.2.44 and all of my BBs are recognized and still can be synched

    Woohooo Happy Weekend everyone!!!
    06-04-11 01:38 AM