1. pilot-leo's Avatar
    My DM refuses to complete a back-up of my Bold 9900 & freezes when it reaches at backing up Smart Card Options.

    Can I have some help plz??
    10-02-11 06:58 PM
  2. pilot-leo's Avatar
    I am very happy to report back to you all that I have found a workaround that has worked for me.
    Give this a try:
    Go in the Back Up, select Custom and select the box next to Data type (so that you can back up everything) or select the fields you need BUT, before hitting that Back Up button, EXCLUDE SOCIAL FEEDS DATA FROM THE BACK UP BY UNCHECKING THE SOCIAL FEEDS BOX!

    Please let me know if it works for you & if not, please tell me your model, your OS version & the version of DM that you are running.


    geokip, Kinger23, ast_ph and 11 others like this.
    11-21-11 02:28 PM
  3. NameHere's Avatar
    Thank you very much for this!!! I was having the same problem with my 9810 and after a quick search found this post and it's spot on!

    12-16-11 08:31 AM
  4. N4TBG's Avatar
    I guess my search fu needs some work. I was unable to find this thread before starting a new one.

    Worked like a charm! Thank you very much!
    12-16-11 12:15 PM
  5. jsmjr's Avatar
    Your solution just worked for me -- a life-saver, thanks!

    By the way, I had to use Task Manager to kill the DM software after in hung. While the phone came back to life, it would no longer connect to DM. Found that I had to reboot the phone to permit connection to DM, so I could try you fix.
    01-06-12 05:17 PM
  6. nutter426's Avatar
    Glad I found this, on the blackberry support forums, will also link to it from another thread I didn't get an answer in
    01-09-12 04:58 PM
  7. ehifawi's Avatar
    after spending two days of searching and trying, i found the solution in this post. easy and simple

    thank you very much
    01-11-12 06:07 AM
  8. shredney's Avatar
    Thanks very very much man. Shouldn't need to do this, but Thanks
    01-11-12 03:59 PM
  9. kingblackstarr's Avatar
    What if you are trying to update you're OS through apploader and its freezing at the same back up point, is there any way around this?
    01-17-12 04:57 PM
  10. 23Anto's Avatar
    So I've just downloaded Blackberry Desktop Manager 6 and tried opening it and syncing my phone BB torch 9810. It goes straight to back up and stalls once it hits Smart Card Options.

    I can't even get it to recognize my phone in order to try the fix... Any recommendations? It goes straight to backing up my phone but doesn't give me any other options to use.

    Any help is appreciated.
    01-17-12 08:56 PM
  11. BlueRocks's Avatar
    Worked like a charm AFTER I re-read the solution and removed the SOCIAL FEEDS (and not the smart card options)
    Last edited by BlueRocks; 02-04-12 at 11:44 AM. Reason: update
    02-04-12 10:35 AM
  12. siopow's Avatar
    this should be a sticky. i used to upgrade my blackberry to the latest leaked OS everything single time before dm started crapping out. thanks!
    02-06-12 09:38 PM
  13. walcolm's Avatar
    I guess my search fu needs some work. I was unable to find this thread before starting a new one.

    Worked like a charm! Thank you very much!
    same problem...started a new thread and then found this link...i need to go for search masterclass...i'm getting rusty
    02-14-12 07:41 AM
  14. walcolm's Avatar
    i think the Forum moderator should STICKY this thread. the DM bug is affecting all models of BB
    02-14-12 07:43 AM
  15. Jpen87's Avatar
    I finally figured out how to get past all of this nonsense. After reading quite a few forums, I realized that the problem was the 'Social Feeds' app. The best way to fix the problem is to delete the Social Feeds app from your device using the application manager on your device. Also, another thing I did was to delete 'Smart Card Options' from my device using the Desktop Software. This article explains how:

    KB29522-"Error backing up databases" message is received at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

    If you need any further help let me know. I hope this works for everyone!!!
    Last edited by Jpen87; 02-15-12 at 11:46 PM. Reason: passed/past
    ast_ph likes this.
    02-15-12 11:37 PM
  16. Robotpete's Avatar
    Dude, this worked great!

    04-26-12 03:34 PM
  17. ast_ph's Avatar
    I hope it's not illegal to say thank you here, thanks so much for this post, really helped big time!! (y)
    04-29-12 12:46 AM
  18. bufflehead's Avatar
    I found the fix but I can not even open the "back up now" to turn off the social media. My phone has not been synced in two weeks do to this. Any ideas?

    9900 Bold
    Last edited by bufflehead; 07-13-12 at 03:37 PM. Reason: added phone
    07-13-12 03:36 PM
  19. otterboxsavedmyberry's Avatar
    thanks a bunch was getting ready to get a new phone
    10-15-12 12:27 AM
  20. palkia_226's Avatar
    i cant even click on the backup option.it does not light up.what should i do?
    10-16-12 05:10 AM
  21. Parth Patel3's Avatar
    i tried what yu said but its not workin i got blackberry 9790 and 7.0 bundle 2254
    01-18-13 07:11 AM
  22. Scorpion Qn's Avatar
    I am about to try your solution to see if it works for my phone.

    Thanks so much....
    09-20-13 01:42 PM
  23. CrackberryCronic's Avatar
    I am having the same issue, in that most of my 'backup options' are not clickable to uncheck the social media for backup I'm so annoyed with this, it feels like rocket science when something seemingly so simple just doesn't work
    11-03-13 05:25 PM
  24. Siddhartha Sid's Avatar
    Worked for me in one go - thanks for the help.
    07-16-14 06:24 AM