1. Rachael Oliver's Avatar
    Hi Guys

    Newbie here.. We have been running a BB bold 9700 for 3 years.. and had zero issues until the weekend when we got a error 523 problem. Unfortunately fixing this wiped all contacts and message etc. So I upgraded the software on the handset to fix the issue. All good so far.

    To get the numbers back on, I thought I would sync with Outlook. This is where it goes pear shaped!

    Computer 1 - Windows 7 Home premium - All working well all updates installed automatically. Installed Blackberry desktop 7.1 b42. Installed fine.. It wont start however. Keeps saying this software has stopped working. I thought it may have been localised to that pc.. so..

    Computer 2 - Windows 7 Home Premium - All working well all updates installed automatically more powerful than computer 1 - Same issue as computer 1. Tried BB DM 6 - same issue - tried BB DM 5 (that came with the phone) and this installed.. Great! but no sync with outlook 2010

    Computer 3 - Windows 7 basic - netbook - Same issue as above - software cannot start.

    Went back to computer 1 and tried everything I could find on the net - uninstall - reg clean - reinstall - remove and reinstall .net3 .net4 etc find DLL's, rename and the re-rename DLL's, remove videos in video folder, remove and reinstall Visual C++ basically everything I could think of and find. Nothing will work at all.

    The error seems to be to do with an invalid time format relating to the presentation foundation font cache. Could anyone shed some light or at least point me in the right direction..

    Below is a fresh desktop.log -
    Date|Log Level|Thread ID|Module ID|Log ID|Message [2013-06-04 16:57:44.431]
    16:57:44.445|INFO |1|Rim.Desktop.Shell|1|Application Started
    16:57:44.454|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
    16:57:44.455|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 7.1.0.41 Bundle: 42
    16:57:44.455|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
    16:57:44.456|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] [x64]
    16:57:44.456|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5466
    16:57:44.458|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 7.1.0.48
    16:57:44.459|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.69
    16:57:44.460|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.28
    16:57:44.461|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.3.0.11
    16:57:44.462|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.19
    16:57:44.462|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.45
    16:57:44.488|INFO |1|Rim.Desktop.Services.Tasks|0|Task [Background_Initialization] run on new thread MTA
    16:57:44.490|INFO |3|Rim.Desktop.Services.Tasks|0|TASK: [Background_Initialization], STATE: Pending, TRANSITION: none, OPERATION: none
    16:57:44.506|DEBUG|3|Rim.Desktop.Common.CommandBas e|0|Start: Rim.Desktop.Common.Commands.ApplicationCommands.Ch eckForUpdates
    16:57:44.536|DEBUG|3|Rim.Desktop.Common.CommandBas e|0|Finish: Rim.Desktop.Common.Commands.ApplicationCommands.Ch eckForUpdates
    16:57:44.536|INFO |3|Rim.Desktop.Services.Tasks|0|TASK: [Background_Initialization], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <PerformBackgroundInitializationTask>b__9()
    16:57:44.536|INFO |3|Rim.Desktop.Services.Tasks|0|TASK: [Background_Initialization], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 46
    16:57:44.697|ERROR|1|Rim.Desktop.Services.Configur ation|0|Unable to get Registry entry. Path: Software\Research In Motion\BlackBerry\ Key: FirstLaunch
    16:57:44.769|ERROR|1|Rim.Desktop.Services.Configur ation|0|Unable to get Registry entry. Path: Software\Research In Motion\Device Manager\Bluetooth Key: Enabled
    16:58:02.847|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error
    System.TypeInitializationException: The type initializer for 'System.Windows.Media.FontFamily' threw an exception. ---> System.ArgumentOutOfRangeException: Not a valid Win32 FileTime.
    Parameter name: fileTime
    at System.DateTime.FromFileTimeUtc(Int64 fileTime)
    at System.IO.File.GetLastWriteTimeUtc(String path)
    at System.IO.Directory.GetLastWriteTimeUtc(String path)
    at MS.Internal.FontCache.FontSource.GetLastWriteTimeU tc()
    at MS.Internal.FontCache.FamilyCollection.AddPhysical FamilyToList(FontSource fontSource, List`1 familyList, SortedDictionary`2 familyNameList, SortedList`2 frequentStrings)
    at MS.Internal.FontCache.FamilyCollection.BuildFamily List(List`1& familyList, SortedDictionary`2& familyNameList, SortedList`2& frequentStrings)
    at MS.Internal.FontCache.FamilyCollection.MS.Internal .FontCache.IFontCacheElement.AddToCache(CheckedPoi nter newPointer, ElementCacher cacher)
    at MS.Internal.FontCache.HashTable.Lookup(IFontCacheE lement e, Boolean add)
    at MS.Internal.FontCache.CacheManager.Lookup(IFontCac heElement e)
    at System.Windows.Media.FontFamily.PreCreateDefaultFa milyCollection()
    at System.Windows.Media.FontFamily..cctor()
    --- End of inner exception stack trace ---
    at System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
    at MS.Internal.Text.DynamicPropertyReader.GetTypeface (DependencyObject element)
    at MS.Internal.Text.TextProperties.InitCommon(Depende ncyObject target)
    at MS.Internal.Text.TextProperties..ctor(FrameworkEle ment target, Boolean isTypographyDefaultValue)
    at System.Windows.Controls.TextBlock.GetLinePropertie s()
    at System.Windows.Controls.TextBlock.EnsureTextBlockC ache()
    at System.Windows.Controls.TextBlock.MeasureOverride( Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.StackPanel.MeasureOverride (Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.StackPanel.MeasureOverride (Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at MS.Internal.Helper.MeasureElementWithSingleChild(U IElement element, Size constraint)
    at System.Windows.Controls.ContentPresenter.MeasureOv erride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Decorator.MeasureOverride( Size constraint)
    at System.Windows.Documents.AdornerDecorator.MeasureO verride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Border.MeasureOverride(Siz e constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Window.MeasureOverrideHelper(Size constraint)
    at System.Windows.Window.MeasureOverride(Size availableSize)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Interop.HwndSource.SetLayoutSize()
    at System.Windows.Interop.HwndSource.set_RootVisualIn ternal(Visual value)
    at System.Windows.Interop.HwndSource.set_RootVisual(V isual value)
    at System.Windows.Window.SetRootVisual()
    at System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
    at System.Windows.Window.CreateSourceWindowImpl()
    at System.Windows.Window.SafeCreateWindow()
    at System.Windows.Window.ShowHelper(Object booleanBox)
    at System.Windows.Window.Show()
    at System.Windows.Window.ShowDialog()
    at Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOpti onsWindow()
    at Rim.Desktop.Shell.Bootstrapper.CreateShell()
    at Microsoft.Practices.Composite.UnityExtensions.Unit yBootstrapper.Run(Boolean runWithDefaultConfiguration)
    at Microsoft.Practices.Composite.UnityExtensions.Unit yBootstrapper.Run()
    at Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
    at System.Windows.Application.<.ctor>b__0(Object unused)
    at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Boolean isSingleParameter)
    at System.Windows.Threading.ExceptionWrapper.TryCatch When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
    at System.Windows.Threading.Dispatcher.WrappedInvoke( Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
    at System.Windows.Threading.DispatcherOperation.Invok eImpl()
    at System.Windows.Threading.DispatcherOperation.Invok eInSecurityContext(Object state)
    at System.Threading.ExecutionContext.runTryCode(Objec t userData)
    at System.Runtime.CompilerServices.RuntimeHelpers.Exe cuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
    at System.Threading.ExecutionContext.RunInternal(Exec utionContext executionContext, ContextCallback callback, Object state)
    at System.Threading.ExecutionContext.Run(ExecutionCon text executionContext, ContextCallback callback, Object state)
    at System.Windows.Threading.DispatcherOperation.Invok e()
    at System.Windows.Threading.Dispatcher.ProcessQueue()
    at System.Windows.Threading.Dispatcher.WndProcHook(In tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation( Object o)
    at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Boolean isSingleParameter)
    at System.Windows.Threading.ExceptionWrapper.TryCatch When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
    at System.Windows.Threading.Dispatcher.WrappedInvoke( Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
    at System.Windows.Threading.Dispatcher.InvokeImpl(Dis patcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
    at System.Windows.Threading.Dispatcher.Invoke(Dispatc herPriority priority, Delegate method, Object arg)
    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
    at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
    at System.Windows.Threading.Dispatcher.PushFrameImpl( DispatcherFrame frame)
    at System.Windows.Threading.Dispatcher.PushFrame(Disp atcherFrame frame)
    at System.Windows.Threading.Dispatcher.Run()
    at System.Windows.Application.RunDispatcher(Object ignore)
    at System.Windows.Application.RunInternal(Window window)
    at System.Windows.Application.Run(Window window)
    at System.Windows.Application.Run()
    at Rim.Desktop.Shell.App.Main()
    16:58:02.856|FATAL|1|Exception|0|Fatal Error
    System.TypeInitializationException: The type initializer for 'System.Windows.Media.FontFamily' threw an exception. ---> System.ArgumentOutOfRangeException: Not a valid Win32 FileTime.
    Parameter name: fileTime
    at System.DateTime.FromFileTimeUtc(Int64 fileTime)
    at System.IO.File.GetLastWriteTimeUtc(String path)
    at System.IO.Directory.GetLastWriteTimeUtc(String path)
    at MS.Internal.FontCache.FontSource.GetLastWriteTimeU tc()
    at MS.Internal.FontCache.FamilyCollection.AddPhysical FamilyToList(FontSource fontSource, List`1 familyList, SortedDictionary`2 familyNameList, SortedList`2 frequentStrings)
    at MS.Internal.FontCache.FamilyCollection.BuildFamily List(List`1& familyList, SortedDictionary`2& familyNameList, SortedList`2& frequentStrings)
    at MS.Internal.FontCache.FamilyCollection.MS.Internal .FontCache.IFontCacheElement.AddToCache(CheckedPoi nter newPointer, ElementCacher cacher)
    at MS.Internal.FontCache.HashTable.Lookup(IFontCacheE lement e, Boolean add)
    at MS.Internal.FontCache.CacheManager.Lookup(IFontCac heElement e)
    at System.Windows.Media.FontFamily.PreCreateDefaultFa milyCollection()
    at System.Windows.Media.FontFamily..cctor()
    --- End of inner exception stack trace ---
    at System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
    at MS.Internal.Text.DynamicPropertyReader.GetTypeface (DependencyObject element)
    at MS.Internal.Text.TextProperties.InitCommon(Depende ncyObject target)
    at MS.Internal.Text.TextProperties..ctor(FrameworkEle ment target, Boolean isTypographyDefaultValue)
    at System.Windows.Controls.TextBlock.GetLinePropertie s()
    at System.Windows.Controls.TextBlock.EnsureTextBlockC ache()
    at System.Windows.Controls.TextBlock.MeasureOverride( Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.StackPanel.MeasureOverride (Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.StackPanel.MeasureOverride (Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at MS.Internal.Helper.MeasureElementWithSingleChild(U IElement element, Size constraint)
    at System.Windows.Controls.ContentPresenter.MeasureOv erride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Decorator.MeasureOverride( Size constraint)
    at System.Windows.Documents.AdornerDecorator.MeasureO verride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Border.MeasureOverride(Siz e constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Window.MeasureOverrideHelper(Size constraint)
    at System.Windows.Window.MeasureOverride(Size availableSize)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Interop.HwndSource.SetLayoutSize()
    at System.Windows.Interop.HwndSource.set_RootVisualIn ternal(Visual value)
    at System.Windows.Interop.HwndSource.set_RootVisual(V isual value)
    at System.Windows.Window.SetRootVisual()
    at System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
    at System.Windows.Window.CreateSourceWindowImpl()
    at System.Windows.Window.SafeCreateWindow()
    at System.Windows.Window.ShowHelper(Object booleanBox)
    at System.Windows.Window.Show()
    at System.Windows.Window.ShowDialog()
    at Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOpti onsWindow()
    at Rim.Desktop.Shell.Bootstrapper.CreateShell()
    at Microsoft.Practices.Composite.UnityExtensions.Unit yBootstrapper.Run(Boolean runWithDefaultConfiguration)
    at Microsoft.Practices.Composite.UnityExtensions.Unit yBootstrapper.Run()
    at Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
    at System.Windows.Application.<.ctor>b__0(Object unused)
    at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Boolean isSingleParameter)
    at System.Windows.Threading.ExceptionWrapper.TryCatch When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
    at System.Windows.Threading.Dispatcher.WrappedInvoke( Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
    at System.Windows.Threading.DispatcherOperation.Invok eImpl()
    at System.Windows.Threading.DispatcherOperation.Invok eInSecurityContext(Object state)
    at System.Threading.ExecutionContext.runTryCode(Objec t userData)
    at System.Runtime.CompilerServices.RuntimeHelpers.Exe cuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
    at System.Threading.ExecutionContext.RunInternal(Exec utionContext executionContext, ContextCallback callback, Object state)
    at System.Threading.ExecutionContext.Run(ExecutionCon text executionContext, ContextCallback callback, Object state)
    at System.Windows.Threading.DispatcherOperation.Invok e()
    at System.Windows.Threading.Dispatcher.ProcessQueue()
    at System.Windows.Threading.Dispatcher.WndProcHook(In tPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation( Object o)
    at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Boolean isSingleParameter)
    at System.Windows.Threading.ExceptionWrapper.TryCatch When(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
    at System.Windows.Threading.Dispatcher.WrappedInvoke( Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
    at System.Windows.Threading.Dispatcher.InvokeImpl(Dis patcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
    at System.Windows.Threading.Dispatcher.Invoke(Dispatc herPriority priority, Delegate method, Object arg)
    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
    at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
    at System.Windows.Threading.Dispatcher.PushFrameImpl( DispatcherFrame frame)
    at System.Windows.Threading.Dispatcher.PushFrame(Disp atcherFrame frame)
    at System.Windows.Threading.Dispatcher.Run()
    at System.Windows.Application.RunDispatcher(Object ignore)
    at System.Windows.Application.RunInternal(Window window)
    at System.Windows.Application.Run(Window window)
    at System.Windows.Application.Run()
    at Rim.Desktop.Shell.App.Main()
    16:58:02.857|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
    System.ArgumentOutOfRangeException: Not a valid Win32 FileTime.
    Parameter name: fileTime
    at System.DateTime.FromFileTimeUtc(Int64 fileTime)
    at System.IO.File.GetLastWriteTimeUtc(String path)
    at System.IO.Directory.GetLastWriteTimeUtc(String path)
    at MS.Internal.FontCache.FontSource.GetLastWriteTimeU tc()
    at MS.Internal.FontCache.FamilyCollection.AddPhysical FamilyToList(FontSource fontSource, List`1 familyList, SortedDictionary`2 familyNameList, SortedList`2 frequentStrings)
    at MS.Internal.FontCache.FamilyCollection.BuildFamily List(List`1& familyList, SortedDictionary`2& familyNameList, SortedList`2& frequentStrings)
    at MS.Internal.FontCache.FamilyCollection.MS.Internal .FontCache.IFontCacheElement.AddToCache(CheckedPoi nter newPointer, ElementCacher cacher)
    at MS.Internal.FontCache.HashTable.Lookup(IFontCacheE lement e, Boolean add)
    at MS.Internal.FontCache.CacheManager.Lookup(IFontCac heElement e)
    at System.Windows.Media.FontFamily.PreCreateDefaultFa milyCollection()
    at System.Windows.Media.FontFamily..cctor()
    16:58:02.857|FATAL|1|Exception|0|Fatal Error - Inner Exception
    System.ArgumentOutOfRangeException: Not a valid Win32 FileTime.
    Parameter name: fileTime
    at System.DateTime.FromFileTimeUtc(Int64 fileTime)
    at System.IO.File.GetLastWriteTimeUtc(String path)
    at System.IO.Directory.GetLastWriteTimeUtc(String path)
    at MS.Internal.FontCache.FontSource.GetLastWriteTimeU tc()
    at MS.Internal.FontCache.FamilyCollection.AddPhysical FamilyToList(FontSource fontSource, List`1 familyList, SortedDictionary`2 familyNameList, SortedList`2 frequentStrings)
    at MS.Internal.FontCache.FamilyCollection.BuildFamily List(List`1& familyList, SortedDictionary`2& familyNameList, SortedList`2& frequentStrings)
    at MS.Internal.FontCache.FamilyCollection.MS.Internal .FontCache.IFontCacheElement.AddToCache(CheckedPoi nter newPointer, ElementCacher cacher)
    at MS.Internal.FontCache.HashTable.Lookup(IFontCacheE lement e, Boolean add)
    at MS.Internal.FontCache.CacheManager.Lookup(IFontCac heElement e)
    at System.Windows.Media.FontFamily.PreCreateDefaultFa milyCollection()
    at System.Windows.Media.FontFamily..cctor()


    Thanks

    Steve
    Last edited by Rachael Oliver; 06-04-13 at 05:11 AM. Reason: made easier to read
    06-04-13 04:59 AM
  2. Rachael Oliver's Avatar
    OK Found the solution on computer 1.
    I was chasing a font with invalid date.. however it was hard to see the last modified date and everything showed ok in the font folder. I downloaded a program called 'everything' which basically lists everything on the hard disk. Sorted by date modified and voila! one font file with an invalid modified date.. sorted it out and bingo it works..

    Now to computer 2 - just need time to get on it..

    Thanks

    Steve
    MobileMadness002 and bestera like this.
    06-04-13 07:14 AM
  3. bestera's Avatar
    Hi Steve,
    And? Did this work. On all your PC's?

    Sent from my BlackBerry 9900 using Tapatalk
    02-01-14 08:10 AM

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