1. Ballbearing's Avatar
    I can't install Desktop Manager 4.6 without MM.

    I've read countless posts prior to me posting this with no end.

    When I install the winzip file off Blackberry.com, it unzips, the installshield wizard initiates, and then brings you to a box saying, "Your installation was interrupted, we are sorry for the inconvenience" and basically leaves you clicking the Finish button with nothing else to do.

    Does anyone know a rational solution to this problem? Yes, I've uninstalled and installed, and yes I've rebooted the computer.

    Upgrading to DM 5.0 won't make a difference either, I'm coming across the same problem.

    UPDATE: 10/18

    I solved this problem. There were installation files from the past that were lingering around, causing this complication. I cleared them out by doing exactly this:


    Remove the following keys:
    HKEY_LOCAL_MACHINE/Software/Research In Motion/
    HKEY_CURRENT_USER/Software/Research In Motion/

    Remove the following folders:
    C:\Program Files\Research In Motion
    C:\Program Files\Common Files\Research In Motion
    C:\Documents and Settings\%Username%\Application Data\Research In Motion

    Once this was done, DM installed perfectly fine.

    Hope this helps someone.

    This solution was discovered here:

    having a problem downloading blackberry desktop manager - BlackBerryForums.com : Your Number One BlackBerry Community
    Last edited by Ballbearing; 10-18-09 at 05:58 AM.
    10-17-09 10:24 PM
  2. Seabilly's Avatar
    How do I delete the keys? I found the files but not sure how to delete keys. Thanks.
    10-29-09 12:13 PM
  3. He123321's Avatar
    Please do share on deleting those keys.

    Thanks...
    10-29-09 12:27 PM
  4. He123321's Avatar
    Anyone with info?
    11-02-09 11:13 AM
  5. rsandhuc's Avatar
    I have tried everything, from deleting the registry keys to using windows installer clean up, to whatever else I could find. And no go. I still can't install the desktop manager. Tried a restore too, didn't quite work for me. Anybody have any ideas?
    11-19-09 05:58 AM
  6. bradman16's Avatar
    INTRO

    Problem I experienced and fixed the problem identical to what is expressed in this thread. This issue is SIMILAR to but not the same as errors 2738 1607 encountered with installing blackberry desktop manager software as posted elsewhere, there is NO error message / # here. To that end, I went into windows event viewer to see if there was anything there regarding the installation and all it said is "failed to install"....so here we go..
    SYSTEM+BERRY
    I am on Vista home, Blackberry 9700 Bold 2, TELUS Mobility (doesnt really matter), Blackberry handheld OS 5.0, Vista Home x64, Blackberry Desktop Manager 5.0.1. English without media manager/roxio with SP1 downloaded from blackberry.com.
    EXACT PROBLEM
    Upon install the WinZip Self Extractor*completes, then the Installshield Wizard opens and appears to be installing. *After several seconds, a BlackBerry window opens (BlackBerry Desktop Software - Installshield Wizard)*with the message: "The wizard was interrupted before the BlackBerry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click Finish to exit the wizard.


    I have compiled a complete list of things I tried, depending on your problem some may work for you. Some may not. based on similar issues I tried just about everything you can imagine, what ultimately worked for me was step D and all sub sections thereof, if you DO NOT have a particular error message you might start there at D, but I am writing this in order of things I tried. Apparently some of these work in some caes. Solution D worked for me, (part of the solution D is precisely what JSanders was referring to in article KB02206 - I am simply highlighting a bit of it here along with some other possibilities for completeness and because I am not sure if anyone has indicated that this actually WORKED for THIS specfic problem, not to repost a bunch of stuff but I thought a little summary might help someone as I had to search all over and spent many hours to compile this info as I am sure you can imagine if you are reading this)


    Possible Solution(s) A, B, C and D (Note: D worked in this case)

    Assumes that you believe your software is uninstalled and you are at the stage where you are trying to re-install it


    Solution A) un/re registering vbscript.dll (in c:windows\system32), (for me worked to no availbut can be tried from what i read) click start, run cmd prompt (should open as admin),
    1. Start > Accessories > right-click Command Prompt and select Run as Administrator. A Windows Elevation confirmation screen will pop up. Confirm the action OR alternatively just run CMD from Start > run > cmd and it should run as admin
    2. The Command Administrator Prompt opens to something like the following- C:\Windows\system32>. If anything else change directory by typing this without quotes: cd\windows\system32 *
    1) Now at the command prompt, which should be- C:\Windows\system32 *unregister the vbscript.dll file from Windows by typing at the command prompt (without quotes) regsvc32 /u vbscript32.dll (This will un-register the VB Script dll with your computer. A confirmation window will appear after this)yes those are spaces between the '/' and after the 'u'

    2) Now we want to register it C:\Windows\system32 regsvr32 vbscript.dll (This registers VB Script with your computer -- a confirmation window will appear after this as well.)
    3) Try rebooting and running your blackberry software install

    Solution B) Everything on this site : This Blackbery Forum Post (great post, thanks! Hey, you might learn something here that will come in handy one day if it doesnt help you now, I did)
    Follow each step there, try rebooting and running your blackberry software install as indicated


    Solution C.Longshot) If A and B dont work, you can try a repair of vista using the recover cd (if you dont have one go here: neoSmart (I downloaded and burned image with aShampoo dvd burning software, restart windows with DVD/CD in the drive, press F12 on boot (or whatever gets YOU into setup, not the BIOS, change boot first device to CD/DVD ROM. I used this and it works perfectly, just follow their directions on the site and pick the right version for your OS etc) be *VERY*CAREFUL to NOT wipe your drive and just do a REPAIR (can take an hour), again if you dont know what you are doing, skip this one and move on.if you do it, then


    Solution D)

    What DID WORK for ME, is the following one (D)
    (SORRY FOR THE CAPS BUT THIS IS IMPORTANT *** DO NOT ASSUME THAT USING AN UNINSTALLER LIKE REVO WILL DO ALL OF THIS FOR YOU - THIS WAS MY MISTAKE from the beginning, 25 hours later I realized that YOU NEED TO DO THE UNINSTALL AND SOME MANUAL STEPS EVEN IF YOU SELECT THE MOST THOROUGH METHOD***) Please dont write to me and tell me I am an **bleep** either because I am not. If I can make this mistake someone else can too, just trying to help!



    This one, D, worked for me specifically:
    Uninstall the BlackBerry Desktop Software, preferably using REVO UNINSTALLER *go: *HERE to get Revo (CNET)
    Use the Advanced uninstall option, thorough option, the last one down the list, this will notonly use blackberrys built in uninstaller, but scan for remnants of the software on your drive and registry


    When prompted select all and delete everything it finds, do not skip any steps, reboot, try re-installing the blackberry desktop software

    You could try a similar type of uninstaller if you have one; however, I dont recommend leaving it to using the control panel add/remove programs, I did not try this with that method

    Solution D part 2) Once you have uninstalled and rebooted
    - Delete the Research In Motion Folders from the hard drive AND Registry

    Browse to C:\program files\Research in Motion, delete this folder
    Click Start > Run.
    Type Regedit, and then click OK. (Please be careful here, only do this if you have a good idea what you are doing, you can really mess things up here, go slow carefully please please please)
    In Registry Editor, delete the Research In Motion folder located at HKEY_CURRENT_USER\Software\
    Delete the Research In Motion folder located at HKEY_LOCAL_MACHINE\Software\ (This key will supposedly be missing if you are removing Desktop Manager version 4.0)
    *
    Reboot, reinstall the Blackberry Software, issue SHOULD HOPEFULLY be resolved!! So there you have it. I am 99% sure one of those things will get you back on your feet....good luck,
    Good luck
    Let me know if you spot an error I can fix, otherwise please post to the forums!
    11-22-09 07:17 PM
  7. rubberduckie's Avatar
    sorry to hijack a thread but i need help with this too, i have searched and tried everything but still i get - "the wizard was interrupted before Blackberry Desktop Software could be completely installed...Your sysyem has not been modified. To complete installation at another time, please run setup again.-
    i recently removed an old installation of the DM with no problems (as i thought) i have tried to install with the disc supplied with my S2, downloaded newer versions with and without MM, still nothing, i have deleted all registry files etc as found in other posts still nothing! i'm running XP and have no problems with the installation of any other software (including RIM software) any ideas anyone?
    any help would be great...........
    11-24-09 04:54 PM
  8. Guilder03's Avatar
    LISTEN...
    You guys Rock in here. Thanks for the tip. This was EXACTLY what I needed. Now My BB is finally updating and backing up after almost a month. LOL. I signed up with BlackBerry Forum, My BlackBerrry and none of those clowns knew what to do. Anyway... So glad you guys knew what to do. Thanks again.
    04-06-10 08:03 PM
  9. Hun_T's Avatar
    INTRO

    Problem I experienced and fixed the problem identical to what is expressed in this thread. This issue is SIMILAR to but not the same as errors 2738 1607 encountered with installing blackberry desktop manager software as posted elsewhere, there is NO error message / # here. To that end, I went into windows event viewer to see if there was anything there regarding the installation and all it said is "failed to install"....so here we go..
    SYSTEM+BERRY
    I am on Vista home, Blackberry 9700 Bold 2, TELUS Mobility (doesnt really matter), Blackberry handheld OS 5.0, Vista Home x64, Blackberry Desktop Manager 5.0.1. English without media manager/roxio with SP1 downloaded from blackberry.com.
    EXACT PROBLEM
    Upon install the WinZip Self Extractor*completes, then the Installshield Wizard opens and appears to be installing. *After several seconds, a BlackBerry window opens (BlackBerry Desktop Software - Installshield Wizard)*with the message: "The wizard was interrupted before the BlackBerry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click Finish to exit the wizard.


    I have compiled a complete list of things I tried, depending on your problem some may work for you. Some may not. based on similar issues I tried just about everything you can imagine, what ultimately worked for me was step D and all sub sections thereof, if you DO NOT have a particular error message you might start there at D, but I am writing this in order of things I tried. Apparently some of these work in some caes. Solution D worked for me, (part of the solution D is precisely what JSanders was referring to in article KB02206 - I am simply highlighting a bit of it here along with some other possibilities for completeness and because I am not sure if anyone has indicated that this actually WORKED for THIS specfic problem, not to repost a bunch of stuff but I thought a little summary might help someone as I had to search all over and spent many hours to compile this info as I am sure you can imagine if you are reading this)


    Possible Solution(s) A, B, C and D (Note: D worked in this case)

    Assumes that you believe your software is uninstalled and you are at the stage where you are trying to re-install it


    Solution A) un/re registering vbscript.dll (in c:windows\system32), (for me worked to no availbut can be tried from what i read) click start, run cmd prompt (should open as admin),
    1. Start > Accessories > right-click Command Prompt and select Run as Administrator. A Windows Elevation confirmation screen will pop up. Confirm the action OR alternatively just run CMD from Start > run > cmd and it should run as admin
    2. The Command Administrator Prompt opens to something like the following- C:\Windows\system32>. If anything else change directory by typing this without quotes: cd\windows\system32 *
    1) Now at the command prompt, which should be- C:\Windows\system32 *unregister the vbscript.dll file from Windows by typing at the command prompt (without quotes) regsvc32 /u vbscript32.dll (This will un-register the VB Script dll with your computer. A confirmation window will appear after this)yes those are spaces between the '/' and after the 'u'

    2) Now we want to register it C:\Windows\system32 regsvr32 vbscript.dll (This registers VB Script with your computer -- a confirmation window will appear after this as well.)
    3) Try rebooting and running your blackberry software install

    Solution B) Everything on this site : This Blackbery Forum Post (great post, thanks! Hey, you might learn something here that will come in handy one day if it doesnt help you now, I did)
    Follow each step there, try rebooting and running your blackberry software install as indicated


    Solution C.Longshot) If A and B dont work, you can try a repair of vista using the recover cd (if you dont have one go here: neoSmart (I downloaded and burned image with aShampoo dvd burning software, restart windows with DVD/CD in the drive, press F12 on boot (or whatever gets YOU into setup, not the BIOS, change boot first device to CD/DVD ROM. I used this and it works perfectly, just follow their directions on the site and pick the right version for your OS etc) be *VERY*CAREFUL to NOT wipe your drive and just do a REPAIR (can take an hour), again if you dont know what you are doing, skip this one and move on.if you do it, then


    Solution D)

    What DID WORK for ME, is the following one (D)
    (SORRY FOR THE CAPS BUT THIS IS IMPORTANT *** DO NOT ASSUME THAT USING AN UNINSTALLER LIKE REVO WILL DO ALL OF THIS FOR YOU - THIS WAS MY MISTAKE from the beginning, 25 hours later I realized that YOU NEED TO DO THE UNINSTALL AND SOME MANUAL STEPS EVEN IF YOU SELECT THE MOST THOROUGH METHOD***) Please dont write to me and tell me I am an **bleep** either because I am not. If I can make this mistake someone else can too, just trying to help!



    This one, D, worked for me specifically:
    Uninstall the BlackBerry Desktop Software, preferably using REVO UNINSTALLER *go: *HERE to get Revo (CNET)
    Use the Advanced uninstall option, thorough option, the last one down the list, this will notonly use blackberrys built in uninstaller, but scan for remnants of the software on your drive and registry


    When prompted select all and delete everything it finds, do not skip any steps, reboot, try re-installing the blackberry desktop software

    You could try a similar type of uninstaller if you have one; however, I dont recommend leaving it to using the control panel add/remove programs, I did not try this with that method

    Solution D part 2) Once you have uninstalled and rebooted
    - Delete the Research In Motion Folders from the hard drive AND Registry

    Browse to C:\program files\Research in Motion, delete this folder
    Click Start > Run.
    Type Regedit, and then click OK. (Please be careful here, only do this if you have a good idea what you are doing, you can really mess things up here, go slow carefully please please please)
    In Registry Editor, delete the Research In Motion folder located at HKEY_CURRENT_USER\Software\
    Delete the Research In Motion folder located at HKEY_LOCAL_MACHINE\Software\ (This key will supposedly be missing if you are removing Desktop Manager version 4.0)
    *
    Reboot, reinstall the Blackberry Software, issue SHOULD HOPEFULLY be resolved!! So there you have it. I am 99% sure one of those things will get you back on your feet....good luck,
    Good luck
    Let me know if you spot an error I can fix, otherwise please post to the forums!
    Great advice. By just using Revo and getting rid of my old DM this did the trick for me as my windows uninstaller would not uninstall my old DM that was not working for some reason!
    Thanks again, your the best.
    I love you, you complete me.
    04-10-10 04:45 AM
LINK TO POST COPIED TO CLIPBOARD