Desktop Manager on Windows 7 Install Problems

A friend of mine is trying to install Desktop Manager on Windows 7.

He originally had Desktop Manager version 4.7 installed and tried upgrading to 5.0 but the installation failed. From there he uninstalled 4.7 entirely and tried to perform a clean install of 5.0. We went in and removed entries in the registry but are still having problems installing any version of Desktop Manager.


We have tried various versions from the RIM site as well as from discs (4.7, 5.0, 5.0.1) and various methods of installing.


Here's what we've tried:

- Compatability mode

- Running as Administrator

- Safe mode

- Creating a new user account



Every time we run the installer, we get an error saying that the installation has been interrupted and was unsuccessful (see attachment).



Has anyone eles encountered this problem? Any ideas?