1. missadrienneg's Avatar
    Ugghhhh! All of a sudden, I am trying to synch my DTM and my 8310 and I get the error: Unable to Read Application Data! (keep in the mind this is all happening when its trying to process my Device Address Book). I try like 20 more times over the span of 4 days and still nothing.

    Does anyone know what this could be?
    Thoughts, suggestions and guaranteed solutions welcome.

    Running OS 4.5.0.124
    DTM version 4.6

    Thanks!
    03-08-09 10:55 PM
  2. lastraid's Avatar
    Environment
    BlackBerry Desktop Software
    Microsoft Outlook


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    Overview
    You receive the following error message in the BlackBerry Desktop Manager when configuring organizer data settings or during the synchronization process:

    Unable to read application data



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    Cause
    Summary of Causes

    This problem may be caused by one of the following:

    The configuration files used for synchronization are corrupted.
    The BlackBerry Desktop Software port speed configuration is too high for transmission to the BlackBerry smartphone.
    The hidden BlackBerry folder in your mailbox is corrupted.
    The Messaging Application Programming Interface (MAPI) profile is set to use Local Cache Mode.
    There is a corrupted organizer data entry on the BlackBerry smartphone.
    The computer has a duplicate Windows Messaging Subsystem registry key. Intellisync is accessing the wrong Windows Messaging Subsystem for the MAPI information.
    The Research In Motion folder is missing.
    Data on the BlackBerry smartphone is corrupted.


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    Resolution
    Complete the appropriate resolution for the cause.

    Cause 1
    The configuration files used for synchronization are corrupted.

    Resolution

    Re-create the configuration files by completing the following steps:

    Close the BlackBerry Desktop Manager.
    Open Windows Explorer and delete the Research In Motion folder location at C:\Documents and Settings\<username>\Application Data\. If the Application Data folder does not appear, go to Tools > Folder Options > View and select the Show hidden files and folders option.
    Open the BlackBerry Desktop Manager and synchronize the BlackBerry smartphone.

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    Cause 2
    The BlackBerry Desktop Software port speed configuration is too high for transmission to the BlackBerry smartphone.

    Note: This cause only applies to the use of serial ports. It does not apply when USB ports are used.

    Resolution

    Lower the port speed in the BlackBerry Desktop Manager by completing the following steps:

    Open the BlackBerry Desktop Manager.
    On the Options menu, click Connection Settings.
    From the Maximum Speed drop-down list, select a lower port speed.
    Click OK.

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    Cause 3
    The hidden BlackBerry folder in your mailbox is corrupted.

    Resolution

    Re-create the hidden folders by completing the following steps:

    Make sure that the mailbox is the default MAPI profile by completing the following steps:
    On the computer, right-click the Microsoft Outlook icon and select Properties.
    Click Show Profiles.
    If the drop-down list at the bottom of the window does not display the correct MAPI profile, select the correct profile.
    Click Close.
    Click Start > Run.
    Type outlook.exe /cleanviews, and click OK.
    Click Start > Run.
    Type outlook.exe /resetfolders, and click OK.
    For more information about MAPI profiles, go to support.microsoft.com.


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    Cause 4
    If you are running Microsoft Outlook 2003 or 2007, the MAPI profile is set to use Local Cache Mode. Local Cache Mode is not fully supported by BlackBerry Desktop Software. For more information, see the Additional Information section in this article.

    Resolution

    Turn off Local Cache Mode in Microsoft Outlook by completing the following steps:

    Open Microsoft Outlook.
    On the Tools menu, click Options.
    Click the Mail Services tab.
    Clear the Enable offline access check box, and then click OK.
    Restart Microsoft Outlook.

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    Cause 5
    There is a corrupted organizer data entry on the BlackBerry smartphone.

    Resolution

    To locate the corrupted entry on the BlackBerry smartphone, turn on advanced logging during synchronization. For more information, see KB01451.


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    Cause 6
    The computer has a duplicate Windows Messaging Subsystem registry key. Intellisync is accessing the wrong Windows Messaging Subsystem for the MAPI information.

    Resolution

    Warning: Modifying the computer registry can cause substantial damage to the Windows operating system. Document and back up the existing registry entries prior to implementing any changes.

    Back up and delete any extra Windows Messaging Subsystem registry keys by completing the following steps:

    Click Start > Run.
    Type regedit, and then click OK. The Registry Editor window appears.
    On the Edit menu, click Find.
    In the Find what field, type Windows Messaging Subsystem.
    On the Edit menu, click Find Next to determine how many Windows Messaging Subsystem folders exist within the HKEY_CURRENT_USER folder.
    Back up and delete any Windows Messaging Subsystem folders that appear in the HKEY_CURRENT_USER folder other than:
    HKEY_CURRENT_USER\Software\Microsoft\WindowsNT\Cur rent Version/Windows Messaging Subsystem

    To perform this task, complete the following steps:

    Select the Windows Messaging Subsystem folder to be backed up.
    On the Registry menu, click Export Registry File.
    Browse to the location on the hard drive of the computer where the registry file will be stored.
    In the File Name field, type a name for the registry file and click Save.
    Select the Windows Messaging Subsystem folder to be deleted, then click Delete.
    Close the Registry Editor.
    Close and re-open BlackBerry Desktop Manager.
    Intellisync will access the MAPI profile information from HKEY_CURRENT_USER/Software/Microsoft/WindowsNT/Current Version/Windows Messaging Subsystem.

    Note: If this procedure does not resolve the problem, turn on advanced logging for Intellisync and contact the BlackBerry Technical Support team for further investigation. For more information, see KB01451.


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    Cause 7
    The Research In Motion folder is missing from the following path:

    C:\Documents and Settings\<username>\Application Data\

    The folder may have been deleted while troubleshooting a problem with the MAPI profile.

    Resolution

    Re-create the Research In Motion folder by completing the following steps:

    Close and re-open the BlackBerry Desktop Manager.
    Double-click Intellisync and click Configure PIM. The Research In Motion folder is created automatically.
    On the Handheld Configuration screen, select the Address Book application and click Choose.
    Select the correct translator and click Options.
    Verify that the correct MAPI profile is selected.
    To save your changes, click OK until you reach the Intelliysnc window, then click Close.

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    Cause 8
    Data on the BlackBerry smartphone is corrupted.

    Resolution

    Remove the corrupted data by completing the following steps:

    Connect the BlackBerry smartphone to the computer using the cradle or USB cable.
    In the BlackBerry Desktop Manager, double-click Backup and Restore.
    Click Advanced.
    From the Handheld Databases list box, click the application database (for example, Calendar or Tasks) that you were configuring when the error message appeared.
    Click Clear.
    Click Close > Close.


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    Additional Information
    Microsoft Outlook 2003 and 2007 includes a feature called Cached Exchange Mode, also referred to as Local Cache Mode. When this feature is turned on, Microsoft Outlook creates a local, or duplicate, copy of your mailbox on the computer. Cached Exchange Mode is not fully supported by the BlackBerry Desktop Software.
    03-08-09 10:58 PM
  3. missadrienneg's Avatar
    Wow thank you for this info! i will try every single one of the resolutions and report back.

    Merci Beaucoup!
    03-09-09 01:45 AM
  4. missadrienneg's Avatar
    #8 Worked! Thanks again!
    03-09-09 01:49 AM
  5. lthoke's Avatar
    Great listing of options to try. I have been searching ever where to somehow fix this same error message I was getting. Option #8 worked and corrected my problem. Thanks again great post.
    07-28-09 01:23 PM
  6. Fizzu's Avatar
    #8 worked and now allows me sync my contacts ....but it deleted all the (new) contacts from the device (1280) which were never able to be sync'd because of this error/issue and only re-sync'd what was in backup (953)!
    How do I get these contacts back?? I'm die'n over here!!!!
    03-28-10 12:34 AM
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