1. cjrite44's Avatar
    When I connect my BB to desktop manager, device is not recognized & the backup option is grayed out. Any suggestions?

    I have tried 2 different cables - neither work. It does charge ok.

    HELP!
    06-19-09 08:10 AM
  2. wnm's Avatar
    Is your USB recognized as a removable drive in Windows Explorer?

    Try another USB port, then try rebooting your PC and your BB.

    If still not recognised, try uninstalling and reinstalling DM. It could be a USB driver that needs to be reloaded.
    06-19-09 08:40 AM
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