1. ronnieg56's Avatar
    I have version 5.0.1 of DM.

    It doesn't recognise my phone. The only choice it gives me is to enter the PIN number.

    My PC see's the Tour every time. I connected my BB first then opened DM, this is after my PC saw it, no device connected.

    I also tried opening DM first then connecting the BB. The PC see's the device but DM does not.

    Any ideas?

    Thank you!

    07-04-10 10:36 PM
  2. RegE's Avatar
    When I upgraded, I had the same issue. I uninstalled and re-installed DM and rebooted the phone. Afterward, I didn't have an issue. I don't know which action corrected the problem, but since rebooting is the simplest, I'd do that first. In my experience, DM has proven to be a little buggy.
    07-04-10 11:45 PM
  3. ronnieg56's Avatar
    Thanks for the reply.

    I tried both reboot and reinstalled DM but neither worked.

    I went into device manager, no conflicts. But I found the problem. For some reason Windows wasn't loading the device driver. I reinstalled the driver in device manager. After all worked fine.

    I think the PC was seeing the device without the driver because it only see's the media card.

    I installed all the devices updates through DM and all went fine.

    Thanks again

    07-05-10 01:00 AM