1. hlopato's Avatar
    I just got a new Storm and have tried to connect it to the Desktop Manager. Everytime I try to sync it, it tells me that I must have connectivity to the web. I had a Pearl for several years and never had this problem. Now I have the same problem with the Pearl.

    Any suggestions?

    Thanks in advance for your help
    07-17-09 12:20 PM
  2. greydarrah's Avatar
    There are a lot of threads about this that you might want to search for and read through. Type in the actual message your getting in the search window.

    I had this problem myself back in November and although I'm not sure this is what fixed it, I ended up installing Verizons Rapsody software. After that, I never saw the "need an internet connection" message again.

    Could also be related to your firewall or some virus software that is blocking DM from getting out.
    07-17-09 12:29 PM